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NH Collection Santiago Casacostanera

4.0 star property

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Photo gallery for NH Collection Santiago Casacostanera

Exterior
Superior Room (View) | View from room
Lobby
Daily continental breakfast for a fee
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
$118
$118 nightly
$118 total
Feb 28 - Mar 1

Explore the area

View in a map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Place, Casacostanera
    ‪1 min walk‬
  • Place, Bicentennial Park
    ‪3 min walk‬
  • Place, Parque Arauco Mall
    ‪3 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room

8.6 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room (View)

Superior Room (View) | View from room

Superior Room (View)

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (View)

Premium Room (View) | View from room

Premium Room (View)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago

With a stay at NH Collection Santiago Casacostanera in Santiago (Vitacura), you'll be steps from Casacostanera and a 3-minute drive from Costanera Center. .This hotel is 1.5 mi (2.4 km) from Parque Arauco Mall and 1.7 mi (2.8 km) from KidZania Santiago.

What's nearby

  • Casacostanera - 1 min walk - 0.0 miles
  • Bicentennial Park - 3 min walk - 0.2 miles
  • Costanera Center - 2 min drive - 1.7 miles
  • Parque Arauco Mall - 3 min drive - 1.3 miles
  • Parque Araucano - 3 min drive - 1.2 miles

Getting around

  • Military Academy Station - 3 min drive
  • Hospitales Station - 10 min drive
  • Santiago Intl. Airport (SCL) - 24 min drive

Restaurants

  • ‪Millefleur Café Bistró - ‬2 min walk
  • ‪Carnal Prime - ‬4 min walk
  • ‪Blue Bird Cafe - ‬5 min walk
  • ‪Tamango Bar Restaurant - ‬1 min walk
  • ‪Pomeriggio Bistró - ‬2 min walk

About this property

NH Collection Santiago Casacostanera

NH Collection Santiago Casacostanera offers 84 accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 84 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features shopping on site and bike storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Continental breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Onsite venue - restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycles
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 36 for adults, and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

NH Collection Santiago Casacostanera Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 183 out of 317 reviews
Rating 8 - Good. 68 out of 317 reviews
Rating 6 - Okay. 27 out of 317 reviews
Rating 4 - Poor. 23 out of 317 reviews
Rating 2 - Terrible. 16 out of 317 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Adrian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed at this hotel in Santiago and my favourite in the city, great restaurant bar and attached to an outdoor shopping mall with some nice places to eat. Lots of restaurants and bars close by. The rooms are huge and very comfortable.
Stayed 2 nights in Nov 2025

2/10 Terrible

rafael

Traveled with family
Liked: Cleanliness
They offered me an extra night at 30% discount because the room did not have airconditioning I accepted, when i checked out they did not give me any discount, they charged full rate and they told me that i wanted i could write an email, which i did and got no answer Terrible, tricky hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Carlos

Stayed 6 nights in Oct 2025

8/10 Good

Hilda

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing, the rooms are very nice, airy and comfortable, the hotel is fairly new, the staff is super nice and helpful, the breakfast is excellent. The only reason I give it 4 stars is because the wifi doesn’t really works. I went for work and couldn’t work in the room because the signal was terrible. I was on the fifth floor. So if you are going for work, make sure to be prepared to work from somewhere else.
Stayed 13 nights in Oct 2025

8/10 Good

Carolina, MENDOZA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
En general todo bien. En el baño solamente un gorrito de ducha. Las almohadas son muy altas y de poliester al igual que el plumón. Mesa de luz solo de 1 lado de la cama. La ubicación muy buena, tranquila. Hay varios restaurantes para ir caminando.
Stayed 3 nights in Oct 2025

4/10 Poor

Claudio, Key Biscayne

Business traveler
The AC was not working
Stayed 1 night in Oct 2025

10/10 Excellent

Flavio

Stayed 3 nights in Oct 2025

6/10 Okay

Quetta

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
My flight arrived before my check in at 3pm - so I got to the property around 9am. When I got there the attendant, barely spoke English so he wasn’t much help. But due to my early arrival I had to upgrade my room ($35 nightly) - I really didn’t want to, but had to because none of the standard rooms were available. And then I also had to pay $90 for early check in. I only did this because the temperature was too cold to stay outside with my elderly parent. I was told the upgraded room had two windows for more of a view but I got no real view only buildings on both sides so it really wasn’t an upgrade. I am pleased with the service I got from Pascale, I think that was her name. Doubt I’ll stay there again
Stayed 3 nights in Sep 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Renzo

Stayed 2 nights in Jul 2025

10/10 Excellent

SONALY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we really had a good time at NH Casacostanera,I’m back home and already miss the comfortable bed and the lemongrass smell ones left the elevator🙂
Stayed 11 nights in Jul 2025

8/10 Good

Pablo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pésimo servicio de check un. No cumplieron con la amenidad vip y, al no tener disponible la habitación reservada por mi no encontraron solución ni me dieron el upgrade. Por la atención, no volvería.
Stayed 3 nights in Jul 2025

8/10 Good

Jorge Jacobo

Stayed 4 nights in Jun 2025

10/10 Excellent

Jose

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, superb dining, awesome shopping
Stayed 2 nights in Jun 2025

8/10 Good

Claudio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, surrounded by a great mall full of great restaurants and amenities. Logistically perfect for hosting, lunch, dinners and launching oneself into Santiagos business district.
Stayed 9 nights in May 2025

4/10 Poor

Yael Balandrano

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is old, there is no cable TV, staff is efficient and friendly, but for the rate of this hotel there are much better options in the area.
Stayed 8 nights in May 2025

10/10 Excellent

Jorge

Stayed 1 night in May 2025

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2025

6/10 Okay

JUAN

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfriendly recepcionist
Stayed 1 night in Apr 2025

8/10 Good

Rodrigo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Sylvia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. In the middle of the highest end mall in Santiago
Stayed 3 nights in Mar 2025