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Agustina Suite

3.5 star property

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Outdoor pool
Interior
Pillowtop beds, in-room safe, blackout drapes
Property grounds
Lobby

Reviews

7.4 out of 10
Good

Entire apartment

Sleeps 2215 sq ft

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • Business services

Explore the area

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Huerfanos,1400, Santiago, Santiago, 83000000
  • Place, Palacio de la Moneda
    ‪6 min walk‬
  • Place, Plaza de Armas
    ‪6 min walk‬
  • Place, Santiago Town Square
    ‪8 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

Similar properties

Reception
Hotel HW Express
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  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
4.5 out of 5, Wonderful, 149 reviews
$66 nightly
The price is $66
Sep 1 - Sep 2
Hotel HW Express

About the neighborhood

Santiago

A stay at this apartment places you in the heart of Santiago, within a 15-minute walk of Plaza de Armas and Palacio de la Moneda. .This apartment is 4.1 mi (6.7 km) from Costanera Center and 4.2 mi (6.8 km) from Julio Martinez Pradanos National Stadium.
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What's nearby

  • Palacio de la Moneda - 6 min walk - 0.3 miles
  • Plaza de Armas - 6 min walk - 0.4 miles
  • Santiago Town Square - 8 min walk - 0.4 miles
  • University of Chile - 12 min walk - 0.7 miles
  • Mercado Central - 12 min walk - 0.7 miles

Getting around

  • La Moneda Station - 8 min walk
  • Parque Almagro Station - 20 min walk
  • Santiago Intl. Airport (SCL) - 15 min drive

Restaurants

  • ‪Dominó Teatinos - ‬2 min walk
  • ‪Aromas Café - ‬1 min walk
  • ‪Perfil Coffee - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Sabores del Perú - ‬2 min walk

About this property

Agustina Suite

Guest accommodations at this apartment are accessible via exterior corridors and offer safes and blackout drapes/curtains. Accommodations have separate sitting areas and are furnished with single sofa beds. Beds feature pillowtop mattresses. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested.

Recreational amenities at the apartment include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Your apartment features an LCD TV. The apartment has a pillowtop bed and a single sofa bed. Complimentary wireless internet access is available to keep you connected. The bathroom features a shower/tub combination with a rainfall showerhead and a hair dryer.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 50 km.
Featured amenities include a safe deposit box at the front desk and an elevator. Planning an event in Santiago? This apartment has 753 square feet (70 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Property amenities

Ski

  • Ski equipment rentals nearby
  • Ski shuttle nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Area shuttle (surcharge) up to 50 km
  • Shopping center shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site

Family friendly

  • Children stay free (see details)

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LCD TV

Outdoor areas

  • Garden
  • Rooftop terrace

Work spaces

  • 753 square feet of conference space
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Limited-hour front desk
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • In the city center
  • Near a metro station

Things to do

  • Bicycle rentals nearby
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 floors
  • Access via exterior corridors
  • Art Deco architecture
  • Built in 2009
  • Garden

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Saturday (8 AM - 11 PM)
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room

Smoking

Smoking is not permitted

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30000 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Agustina Suite
Agustina Suite Apartment
Agustina Suite Apartment Santiago
Agustina Suite Santiago
Agustina Suite Santiago
Agustina Suite Apartment
Agustina Suite Apartment Santiago

Agustina Suite Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 198 reviews
Rating 8 - Good. 75 out of 198 reviews
Rating 6 - Okay. 44 out of 198 reviews
Rating 4 - Poor. 18 out of 198 reviews
Rating 2 - Terrible. 14 out of 198 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Cristefânea

Disliked: Cleanliness, property conditions & facilities

Bom custo benefício, com baratas.

Quarto com baratas; Banheiro com mofo no chão; É possível ouvir as baladas do Quarto, principalmente aos fins de semana; A localização é bom: 3 min da Augustinas, Estado e Ahumada, 5 min do Palácio de la Moneda, 7min da Plaza de Armas, 6min até a estação de metro, 20min de metro até o Costanera Center, 30 min até o aeroporto. Boa arrumação diária, porém só trocam as toalhas que deixam a desejar. Edredom extra com muito mofo. Tem ar condicionado e aquecedor. Não contém academia como o anunciado.
Stayed 5 nights in Oct 2018
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Good Location Bad customer service.

As we went into the building the security guard stopped us and asked us where we were going— we explained we were checking in and he directed us to the room in the building where the “front desk” is. We knocked on that door for close to 20 minutes; we knocked from 9 am to 9:20 before we gave up and came down the elevator to the main building (A -> B). The security guard let us know he had no key for us and if there was no one there there’s nothing he could do. I called Expedia because this seemed like a ghost hotel, I asked for a refund so that we could go to a hotel, but they said no refund could be issued because it was non refundable— which I would understand if there was a hotel to check in, but we didn’t have a hotel. All of this took more than an hour and I’m calling from my US cell to Expedia costing me long distance charges. After an hour of waiting and being on the line the lady from Expedia finally gets a hold of the “front desk” agent; he refuses to refund my money and says he’s been there the whole time (which he hasn’t). We go up to building B and up the elevator, he opens the door. The receptionist was rude as soon as he opened the door, no apologies, just said he had been here the whole time (which he hadn’t). He is grumpy and rude the whole time he’s checking me in. Asking me for my passport and then going on a rant about me. In short, Would not recommend. We checked out at 9:30 and he was not there for that, I had to slide the key under the door.
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar

Lugar céntrico, especial para viajes en familia, tiene todo para una buena estadía.
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

Thiago

Liked: Property conditions & facilities

Localização perfeita

A localização do apart é perfeita. Fica a 3 minutos a pé do Metro Santa Ana e fizemos todos os pontos turísticos do centro de Santiago a pé. A Casa de La Moneda, por exemplo, fica a duas quadras. Outro ponto positivo é ter um mercado praticamente na frente do Hotel, chamado Santa Isabel.
Stayed 4 nights in Dec 2017
Verified review

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome location on Santiago

The room was clean and nice, except for the heater/cooler that was weak for the room size. The room service was nice and fast and the location is awesome!
Stayed 4 nights in Nov 2017
Verified review

6/10 Okay

JLH

Disliked: Staff & service

Safe neighborhood hotel but..

You get what you pay for. You get a letter at the Front Desk with keys and instructions to pass by an office to leave credit card info. Which if you do, even after paying in full with all included you may be sucked into paying more. The area is very safe and so is the building. These apts eems to be subleased apt use to rent via Expedia. As the entire complex has permanent residents. Many places to eat and shop or be entertained. Transportation is convenient. For the money is worth it.
Stayed 2 nights in Nov 2017
Verified review

6/10 Okay

Matías

Liked: Staff & service, room comfort
Disliked: Cleanliness

Bueno, pero falta limpieza.

Excelente ubicación. WIFI funciona bien. El servicio de limpieza diaria es limitado y el estado de higiene del lugar no es bueno. El departamento está bueno pero con poco esmero en la limpieza.
Stayed 3 nights in Jul 2017
Verified review

4/10 Poor

Rich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intransigent hotel policies.

Reserved room months in advance, prepaid with credit card. Itinerary changed. Hotel refused a refund! Never going there again.
Verified review

4/10 Poor

Aivars

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepcionante

Muy decepcionados del lugar. La limpieza deja mucho que desear lo mismo el estado de deterioro del mismo.
Verified review

10/10 Excellent

NATHALY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. Viajé por temas de trabajo y realmente descansé. Muy cómoda la habitación y la cama
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ubicación inmejorable pero el hotel horrible

La habitación deja mucho que desear, lo único bueno de este hotel es su ubicación que es inmejorable! Decia que tenia aire acondicionado y NO es verdad! Había un ventilador chico eso no es aire acondicionado!! Te morias de calor en la habitación! El baño es horrible, la limpieza es medio pelo, habian cucarachas y en la cama habian pulgas! Nos dejaron todo el dia del Domingo sin papel higienico, tuvimos que salir a comprar de apuro, el sabado ya quedaba poco y no fueron capaces de reponer. No volveria a este lugar! Una pena por su excelente ubicación.
Verified review

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service

Worst service ever even for the price

First, the best I can say is it has a centric location and was cheap. However it wouldn't bother me to pay a little more for better room cleaning. The cleaning service lady was totally careless, I had to insist couple times with management to have the carpet get vacuum cleaned and change pillows covers. Some times didn't change towels or removed the trash, I tipped her trying to motivate an improvement, she didn't earned it but it didn't work. Doesn't looks like management cares as we were not the only ones complaining and now I see that other reviewers concur. Very bad to show Chilenian spirit.
Verified review

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Good location. Eduardo and Ivan were so lovely and helpful. Would stay again in a heartbeat!
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo Agustina Suítes

Fiquei com receios ao reservar devido aos comentários, mas, ao chegar foi totalmente ao contrário, meu voo foi de madrugada, cheguei, o cartão estava já disponível na portaria, uma cama confortável, mini cozinha faltou alguns copos e pratos, mas nada que ''fosse morrer por isso'', o banheiro limpo, confortável. Ao contrário dos comentários, o serviço de limpeza passou todos os dias, até dispensei um dia porque não havia necessidade. Nos dias que não consegui arrumar a cama, eles arrumaram. O Wi-Fi é muito bom, sinal no quarto inteiro. TV ótima, a piscina também incrível com uma ótima vista. Perto de mercado, cafeteria e estação de metro.
Verified review

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel cómodo

La habitación cuenta con todas las amenidades que anuncia, pero no funciona el wifi y el personal a cargo no fue muy responsivo para resolverlo.
Verified review

8/10 Good

Russell H

Liked: Cleanliness, room comfort
Wifi malísimo, no pudimos conectarnos jamás y por más que lo reportamos nadie lo reparó. Muchas vece intentamos localizar al personal y nunca contestaban el teléfono que nos proporcionaron. Tuve que cancelar una última noche por cambio de vuelos y espero mi reembolso aún
Verified review

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service

só falta um pouco de capricho

Flat com cozinha contendo frigobar, microondas, fogão e torradeira. Cama limpa e confortável, porém, pecam na limpeza do quarto. Vidros sujos, toalhas velhas e trocadas apenas a cada dois dias. Tivemos dificuldades em encontrar pessoas na recepção pois nunca tinha ninguém lá. Está localizado na região central de Santiago e vários pontos turísticos podem ser acessados a pé. A estação de metrô mais próxima fica a cerca de 600 metros.
Verified review

6/10 Okay

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Simples mas Atendeu o que procurava

Hotel próximo o estação de metrô, supermercados, e silencioso.
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel limpio, comodo y lindo

Estuvo buenisimo... un lugar muy amplio, lindo y comodo. De todas maneras volveria a estar ahi.
Verified review

8/10 Good

rosemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

Meu wi fi não funcionou com a senha do quarto isso foi ruim
Verified review

2/10 Terrible

carlos alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

não vão para o hotel agustina suite

Estive hospedado no agustina suites a dois anos atras e gostei muito do apartamento em que fiquei.porem ja havia reclamado da recpção. agora voltei no agustina e minha decepção foi maior ainda. quarto sujo não tinha sabonete shampoo e nem papel higienico . tive que comprar tudo. mas isto não seria nada se não fosse a falta de respeito e de educação do sr ivan e sr eduardo , esles são tremendamente mau educados e sem respeito nenhum pelos os hopedes. fomos mal tratados da outra vez . mas como tinha gostado da localização e na epoca do apartamento resolvi voltar . minha opinião ? enquanto não tirarem aqueles senhores bem senhores de la. não vão pois vcs serão desrespeitados e mau tratados como eu e meus amigos fomos
Verified review

2/10 Terrible

EDSON P DE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto sujo, toalhas velhas e encardidas.
Verified review

8/10 Good

Edgar

Liked: Staff & service, room comfort
Disliked: Cleanliness

great location! big space!

carpet looked dirty and found some hair on the bed sheets...the apartment had two separate full bathroom with shower and two bedrooms, a living room with dining room and ful kitchen with all amenities needed...very safe area just three blocks away from Chilean presidential palace La Moneda...
Verified review

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar era céntrico, pero lamentablemente falto limpieza. El baño con pelos, la loza estaba manchada y al tacto era grasitud. Bastante sucia.
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Um hotel com boa localização mas com limpeza ruim.

O hotel tem excelente localização. Tem fácil acesso a vários pontos de metrô e fica numa região central onde se vê várias cafeterias, padarias, restaurantes. É próximo de vários pontos turísticos e tem um bom preço. No entanto, deixa muito a desejar em termos de limpeza (paredes sujas, vidros muito sujos, lixos antigos e enferrujados, etc). Além disso, nossa internet demorou alguns dias para funcionar. Me arrependi de não ter solicitado a mudança para outro quarto mais limpo.