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Aparthotel

Inturotel Esmeralda Park

4.0 star property

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Photo gallery for Inturotel Esmeralda Park

On the beach, white sand, beach yoga, beach bar
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Water park
View from room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Gym
  • Spa
  • 24/7 front desk

Explore the area

View in a map
Calo des Corral, s/n, Urb. Cala Esmeralda, Cala d'Or, Santanyi, Mallorca, 7660
  • Place, Cala Ferrera Beach
    ‪3 min walk‬
  • Place, Cala Gran
    ‪8 min walk‬
  • Place, Cala d'Or Marina
    ‪16 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪52 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom

Living room

Premium Apartment, 1 Bedroom

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Sea View

View from room

Premium Apartment, 1 Bedroom, Sea View

  • 484 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Studio

Premium Studio | Private kitchen | Fridge, espresso maker, coffee/tea maker, dining tables

Premium Studio

  • 355 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Select apartment, 1 bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Select apartment, 1 bedroom

  • 463 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Select Apartment, 1 bedroom (2 adults + 1 child)

In-room safe, desk, blackout drapes, iron/ironing board

Select Apartment, 1 bedroom (2 adults + 1 child)

  • 462 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds and 10 Twin Sofa Beds

View all photos for Premium Apartment, 1 Bedroom (2 adults + 1 child)

Living room

Premium Apartment, 1 Bedroom (2 adults + 1 child)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Premium Apartment, 1 Bedroom (2 adults + 2 children)

Living room

Premium Apartment, 1 Bedroom (2 adults + 2 children)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Premium Apartment, 1 Bedroom, Sea View (2 adults + 1 child)

In-room safe, desk, blackout drapes, iron/ironing board

Premium Apartment, 1 Bedroom, Sea View (2 adults + 1 child)

  • 484 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Sea View (2 adults + 2 children)

View from room

Premium Apartment, 1 Bedroom, Sea View (2 adults + 2 children)

  • 484 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Superior Suite, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Superior Suite, 1 Bedroom

  • 463 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom (2 adults + 1 child)

In-room safe, desk, blackout drapes, iron/ironing board

Superior Suite, 1 Bedroom (2 adults + 1 child)

  • 462 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, 1 Bedroom, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Suite, 1 Bedroom, Pool View

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom, Pool View (2 adults + 1 child)

In-room safe, desk, blackout drapes, iron/ironing board

Superior Suite, 1 Bedroom, Pool View (2 adults + 1 child)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, 1 Bedroom, Sea View

Balcony view

Superior Suite, 1 Bedroom, Sea View

  • 463 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom, Sea View (2 adults + 1 child)

Balcony view

Superior Suite, 1 Bedroom, Sea View (2 adults + 1 child)

  • 463 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Santanyi

When you a stay at Inturotel Esmeralda Park in Santanyi, you'll be on the beach, just steps from Cala Esmeralda and Caló des Corral. .This beach aparthotel is 12.8 mi (20.7 km) from Cala Llombards Beach and 0.6 mi (0.9 km) from Cala Ferrera Beach.
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What's nearby

  • Cala Ferrera Beach - 3 min walk - 0.2 miles
  • Caló des Corral - 4 min walk - 0.2 miles
  • Cala Serena - 8 min walk - 0.5 miles
  • Cala Gran - 8 min walk - 0.5 miles
  • Cala d'Or Marina - 16 min walk - 0.9 miles

Getting around

  • Manacor Station - 30 min drive
  • Palma de Mallorca Airport (PMI) - 60 min drive

Restaurants

  • ‪Restaurant Cala Ferrera - ‬12 min walk
  • ‪Rancho El Patio - ‬2 min walk
  • ‪picco - ‬10 min walk
  • ‪Pizzeria Cafeteria Marfil - ‬11 min walk
  • ‪Cafeteria Neptuno - ‬11 min walk

About this property

Inturotel Esmeralda Park

Beachfront comfort, an outdoor tennis court
Inturotel Esmeralda Park offers 318 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santanyi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 318 air-conditioned rooms featuring refrigerators and espresso makers. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a water park (surcharge), and an outdoor tennis court. Additional amenities at this Mediterranean aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Mediterranean cuisine at Es Caló, one of the aparthotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 8 AM and 10:30 AM.
Es Caló - This buffet restaurant specializes in Mediterranean cuisine and serves breakfast and dinner.
Saladina Beach Bar - This beachfront bar specializes in Mediterranean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Sa Terrassa Bar - This cocktail bar is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • 2 outdoor pools
  • Body treatments
  • Couples treatment rooms
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Lifeguards
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car rental

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Es Caló
  • Sa Terrassa Bar
  • Saladina Beach Bar

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Refrigerator

Dining

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 to 21 for adults and EUR 10 to 11 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the sea

Things to do

  • 24-hour gym
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free supervised activities for children
  • Mini golf
  • Mountain biking
  • Outdoor tennis court
  • Shopping
  • Water park
  • Boat tours nearby
  • Golfing nearby
  • Horseback riding nearby
  • Scuba diving nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 3 floors
  • 318 units
  • 9 buildings
  • Bicycle rentals
  • Built in 1987
  • Garden
  • Mediterranean architecture
  • Renovated - May 2025

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 65

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 16 to September 15:
  • Spa
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 21 for adults, and EUR 10 to 11 for children
  • Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number H-PM-2658

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the fitness facility

Property is also known as

Inturotel Esmeralda Park Aparthotel Santanyi
Inturotel Esmeralda Park Santanyi
Inturotel Esmeralda Park Aparthotel
Inturotel Esmeralda Park
Inturotel Esmeralda Park tany
Inturotel Esmeralda Park Santanyi
Inturotel Esmeralda Park Aparthotel
Inturotel Esmeralda Park Aparthotel Santanyi

Inturotel Esmeralda Park Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 481 out of 977 reviews
Rating 8 - Good. 381 out of 977 reviews
Rating 6 - Okay. 87 out of 977 reviews
Rating 4 - Poor. 19 out of 977 reviews
Rating 2 - Terrible. 9 out of 977 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Melina

Traveled with family
Liked: Cleanliness, property conditions & facilities
After visiting a the hotel post renovation, everything looks beautiful, but unpractical, the pool shrank significantly and its impossible to enjoy without bumping into a child/adult. For babies/toddlers will be perfect, but not for 4+ as the big pool is now very small for the volume of guests. The new pool restaurant was ok but expensive. The kids show looked very improvised and repetitive. Even the DJ was distracted chatting with staff around him. The mail restaurant needs for staff, plates were pilling on the table without someone being attentive to pick them up. The staff that we recognised from our previous visit, really makes the effort to do as much as possible, but more staff is needed. Half board doesn’t include drinks, be aware, expedia does not advertise this. Luckily we got compensation after claiming this via chat.
Stayed 4 nights in Aug 2025

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, property conditions & facilities
The pool is to busy. Can’t move in there. The restaurant breakfast/dinner is to loud and could really do a with a refurb.
Stayed 9 nights in Aug 2025

10/10 Excellent

Kate

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is in a beautiful setting in a picturesque cove. The room was well maintained, comfortable and spacious. The staff we met at reception, in the outdoor restaurant and cleaning our rooms were always very friendly and helpful. Breakfast offered a very wide choice of food options. Children enjoyed the play area. Didn’t like the very busy and crowded family swimming pool.
Stayed 7 nights in Aug 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, room comfort
Stayed 11 nights in Jul 2025

4/10 Poor

Alejandra

Traveled with family and small children
Disliked: Amenities
-For travelers who enjoy lowering their standards- Beautiful lobby, terrible experience. Check-in was slow and disorganized, rooms scattered across different buildings, and basic amenities nonexistent — no welcome water, no working toilet flush, no functioning TV remote without a maintenance saga. The pool bar served overpriced cocktails that took forever to make and tasted awful. Showers blasted water everywhere before you could even use the overhead, and the “shower gel” was so ineffective my 7-year-old son complained he still felt dirty. The final insult-No iron — unless you rent one. In 30+ years of travel, I’ve never seen that. If you want a hotel where functioning showers, drinkable cocktails, and wrinkle free clothes are “luxuries,” this is your place. Otherwise, look elsewhere.
Stayed 3 nights in Jul 2025

8/10 Good

Sam, Laval

Liked: Cleanliness, property conditions & facilities
Missing soap when we arrived
Stayed 5 nights in May 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

100% BED BUGS

We first entered our room on the night of our arrival there was a crib in the room we had not requested. Hair on the floor and a pink lipstick sort of smudge on the floor. Worst is that I noticed a small bug near headboard. Woke up with bed bug bits- classic three bites. On arms, wrist. Next morning they offered to exchange the mattress which would be the worst thing to do as this would lead to spread of contamination. They reluctantly offered another room in another nearby building. When I went to inspect the room it had not yet been cleaned, which is fine, but when I moved the night stand table there were many bed bug nymphs, same as my previous room. They reluctantly offered another room. This room was cleaner. And I reluctantly agreed but the stay was very stressful and had to be very careful with all belongings. Leaving them outside. At the end of the trip many new classic bed bug bites had developed.. coming back home was a big hassle to get rid of many belongings and “bake” all items. I have been home a few days now and I am still in fear. I hope it’s over. Pics of my wrist, other pics will not be attached as they are of other family members. On a much lesser note, very tacky that when you order the meal package they charge you for a glass of water or drinks during dinner. Very tacky cash grab is what it feels like. Dino park is very small and adult are charged- even higher rate than the child’s cost. Not worth it.
Stayed 4 nights in Jul 2025

4/10 Poor

SANDRA

Traveled with family
Disliked: Amenities
The design of the bathroom is awful, I’ve been to plenty of hotels and this was the worst. You couldn’t take a shower without the entire floor being flooded, including where the toilet stood! Also, I’ve never had to pay for use of an iron. I thought the 6 euro daily fee for an iron was ridiculous!
Stayed 3 nights in Jul 2025

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Such a lovely hotel in a stunning location. A really enjoyable family stay. Thank you. X
Stayed 11 nights in Jul 2025

10/10 Excellent

Yasmine

Traveled with family
Liked: Cleanliness, room comfort

Great location!

Great for families, big resort. Well located. Beach A1
Stayed 7 nights in Jul 2025

8/10 Good

Rebecca Bateman

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, room comfort

We didn’t want to leave

We had a fantastic week in Cala D'or. The hotel is in an incredible location. Reception staff were so friendly. Apartment was beautiful. We really didn't want to leave.
Stayed 7 nights in Jul 2025

8/10 Good

Gaku

Stayed 3 nights in Jul 2025

2/10 Terrible

Gabriela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
False marketing: the room we were given was nothing like publicized on the site. Management was dismissive and not willing to give us a reasonable solution: we were told the only option we had was that room that was a clear downgrade from what we had reserved. We cancelled our stay, but the hotel refused to give even partial refund of the 2900 euros we paid for our stay. Expedia also refused to give us any refund, even if it does not reflect the cancellation policy on the site. Expedia’s excuse was that the hotel refused even partial refund.
Stayed 6 nights in Jul 2025

2/10 Terrible

Myra

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

DOUNYA

Stayed 5 nights in Jul 2025

6/10 Okay

Jason

Traveled with partner
Liked: Property conditions & facilities
Very overcrowded Hotel, with children constantly dive bombing into the swimming pool. basically not very relaxing.
Stayed 5 nights in Jul 2025

6/10 Okay

Daniel

Traveled with family
Disliked: Room comfort

Unimpressed

Overall given the price of this hotel, we were unimpressed. We are a family of 3, with a 3 year old girl. It was impossible to get a sun bed around the pool, all towels on loungers by 8am and the staff didn’t take them off. That would be ok as there is a small water park, which had plenty of beds however it was 22 euros per adult, each day. Incredible when our little girls was only able to go on the 2 smallest slides. The hotel is next to great small beach however it is again massively overcrowded and difficult to get sun beds or even a space on the sand. The breakfast buffet was average and again overcrowded, with 20 minutes wait most days. The positives were the area is great for families, we found a lovely cafe for breakfast in the centre and some wonderful restaurants in the evening. It felt safe with a good atmosphere. The beaches are beautiful but busy and difficult to get to with prams ( no ramps). Overall I think that if the hotel was a 3 star hotel, with that price tag it would be acceptable.
Stayed 5 nights in Jul 2025

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
Do not stay here.
Stayed 7 nights in Jun 2025

8/10 Good

Samuel

Traveled with family and small children, Business traveler
Liked: Cleanliness
Good hotel. Close to a great beach and a great cafe next to the beach that’s adults only. The hotel has a kids club. The kids club was enjoyed by our 5 and 7 year old. The 1 bedroom only has a sofa for the kids that can be modular to accommodate two kids. It’s not an extra dedicated bed for the kids. Staff was friendly.
Stayed 4 nights in Jun 2025

10/10 Excellent

Francesco

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We liked the amenities in the room, on the property and right outside the property. Our stay as a family couldn’t have been better, we would recommend to anyone.
Stayed 7 nights in May 2025

6/10 Okay

Sophie Elizabeth May

Traveled with family and small children
Average stay, our bathroom leaked for 6 days (floors flooded) and only offered a room change the day before we left. Offered a 70 euro compensation to be spent at the hotel however when we purchased drinks, only given 50 euros credit- too late to speak to anybody as again this is as only offered the night before we left. Pool facilities great but overcrowded and no sun beds available from 8.30 daily. Restaurant good but little to no vegan options, no vegan options for dessert at all except sorbet twice. Friendly staff.
Stayed 7 nights in May 2025

4/10 Poor

Oliver

Traveled with family
Disliked: Room comfort

Not Ready for Guests – Disappointing Stay

Sadly, our stay was very underwhelming. The hotel is still under refurbishment, which wasn’t clearly communicated. There was no pool bar, a sewage smell coming from the air con, and the lift wasn’t working—especially dangerous and inconvenient with a baby. Staff communication was poor, and there was no real apology for any of the issues. The hotel might be nice once finished, but right now, it’s simply not ready. Wouldn’t return until everything is fully complete and functional.
Stayed 7 nights in May 2025

6/10 Okay

Debra Ann Mathias

Liked: Cleanliness
Disliked: Amenities
Property would be good but it is incomplete and quite noisy with the workmen by the pool Poor communication from hotel staff
Stayed 4 nights in May 2025

6/10 Okay

Stella

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024