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Quality Inn Santa Cruz Downtown Area

Property class: 2.5

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Photo gallery for Quality Inn Santa Cruz Downtown Area

A hotel room with two beds, a desk, a chair, a desk lamp, and a framed picture on the wall.
A hotel reception area with a counter, a sign indicating 'Quality by Choice Hotels', and a glimpse of a dining area with a table and chairs.
A patio area with a round table and chairs, surrounded by a green railing and a staircase.
A hotel lobby with a seating area, a reception desk, and a view of the street.
A kitchen with wooden cabinets, a granite countertop, a coffee machine, a toaster, and a television mounted on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning
  • Laundry

Explore the area

View in a map
1101 Ocean St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, wooden headboards, a desk, and a chair.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(25 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for 1 King Bed, Efficiency, Nonsmoking, Accessible

A hotel room with a TV, a desk, two beds, a wooden cabinet, and a window with curtains.

1 King Bed, Efficiency, Nonsmoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, wooden headboards, a desk, and a chair.

Standard Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(13 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for 1 King Bed, Nonsmoking

A hotel room with a bed, a chair, a lamp, and a window with curtains.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds, Nonsmoking, Accessible

A hotel room with two beds, a desk with a television, and a door.

2 Double Beds, Nonsmoking, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Patio

A hotel room with a bed, bedside tables, a chair, a desk, and a picture on the wall.

Standard Room, 1 King Bed, Non Smoking, Patio

7.8 out of 10
Good
(21 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking

A hotel room with a bed, two armchairs, a desk, and a window with curtains.

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

A hotel room with two beds, a kitchenette, a door leading to a bathroom, and a small seating area.

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Smoking

A bedroom with a large bed, wooden headboard, two bedside tables with lamps, a chair, and a wooden cabinet.

Room, 1 King Bed, Accessible, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Santa Cruz

With a stay at Quality Inn Santa Cruz Downtown Area in Santa Cruz (Westside Santa Cruz), you'll be within a 5-minute drive of Santa Cruz Beach Boardwalk and Ocean Street. .This hotel is 5.1 mi (8.2 km) from Capitola Beach and 0.5 mi (0.9 km) from Pacific Avenue.

What's nearby

  • Ocean Street - 1 min walk - 0.1 miles
  • Pacific Avenue - 10 min walk - 0.6 miles
  • Mission Santa Cruz - 13 min walk - 0.7 miles
  • Santa Cruz Wharf - 3 min drive - 1.8 miles
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 miles

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 45 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Taqueria Los Pericos - ‬9 min walk
  • ‪Jack in the Box - ‬7 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬14 min walk
  • ‪Chipotle Mexican Grill - ‬13 min walk

About this property

Quality Inn Santa Cruz Downtown Area

Quality Inn Santa Cruz Downtown Area offers 42 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

37-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 42 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, a television in a common area, and a picnic area.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per night

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from March to September
Pool access available from 9 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn Santa Cruz
Quality Santa Cruz
Santa Cruz Quality Inn
Quality Hotel Santa Cruz
Quality Inn Santa Cruz Hotel
Quality Inn Santa Cruz Santa Cruz
Quality Inn Santa Cruz Hotel Santa Cruz

Quality Inn Santa Cruz Downtown Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 89 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay, the staff very friendly and accommodating!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and great location!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Room location was good
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property Friendly and helpful staff
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Check in was easy and simple, but there was no parking available.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean,pretty and conveniently furnished. We will definitely be back
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room/ good breakfast
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Limited continental breakfast and fine. Hot Belgian waffles. Staff was great. Give Jay a raise. Pet friendly and close to the beaches.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the price Staff was very friendly and the rooms are clean It’s not a resort but if you want a nice place to stay while visiting the area I’d recommend this place
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
spacious, quiet, family friendly
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Very nice person working. Clean. Got the job done. There was a small window that had no curtain and we had light all night shining through on our faces. Besides that, very decent motel.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness
room had crumbs on the beds and bugs on the the wall and toilet paper was used
Stayed 1 night in May 2026
Verified review

6/10 Okay

Late breakfast 8am. Was gone. AC unit very noisy. Northeast place just ok.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and attractive. The location of the property is seedy. Too many homeless up front by the street. The property is old and needs to be updated. No division between other properties and this one. Unattractive environment.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I like location and breakfast
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
The beds were hard and on metal frames, there were gnats constantly in the room even with the door and window closed, the A/C was on the other side of the room near the bathroom so it was inconsistent with the temperature when someone was in the shower. Parking was Okay, and the conjoined room was occupied by other guests and you could hear their conversation through the conjoined door.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
location
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay at this clean, quiet property.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and smooth with friendly, helpful staff at every turn. The room was quiet, clean and comfortable. The shower had solid water pressure and temperature. My only complaint is regarding the breakfast selection. The room is advertised to have a hot breakfast every morning, but unfortunately it was limited to all sweet breakfast items. They had waffles, cereal, yogurt, oatmeal, sweet pastries, toast and bananas, which is a good start, but doesn't include anything that will put actual fuel into your tank, so to speak. I'm talkin' about: where's the eggs, sausage &/or bacon? Something savory or anything not sweet? Our last stay at a different Quality Inn had a bangin' breakfast with basically anything you can imagine and I suppose I expected something similar.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I liked the proximity to restaurants and the Broadway. I didn’t like the bathroom door rubbing against the floor that made closing the door difficult for me and impossible for my wife. We thought it was going to break the laminate off the door. The office clerk said we should have switched rooms the night before. We would have if it wasn’t late and I wasn’t already too tired. He pacified my wife and said call Expedia. Expedia said call the hotel office.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and quiet. Close to shops and restaurants.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet location
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay!
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in town, breakfast is quite meager
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

TV stand was dusty. Room was pretty clean. Make a lot noise on second floor since I stayed on the fist floor.
Stayed 1 night in Apr 2026