2/10 Terrible
Godofredo
Traveled with family
Dec 2, 2025
Disliked: Cleanliness, staff & service, amenities
We spent the last 2 days with no hot water in the room, I went to the front desk on Saturday morning to let know to the receptionist, a young lady, that we had no hot water and that my kids had taken a cold shower in the morning, we're heading out, so a asked to fix the problem by the time when we return, around 6:00 and I went to the front desk to ask about if the problem was corrected and the receptionist who identified with the name of "Luz" , she didn't wanted to tell me her last name (I not even if Luz was her real name) told me that already was fix, I went to the room (room 104) and checked the shower for hot water, no surprise, still no hot water, I went back to the front desk and the lady was gone, the guy behind the front desk told me that her shift was already over, I asked to the new receptionist if she told him anything about the problem and he didn't know anything about it, by the way the name of this guy was Sam Niir, so he went to check the boiler, an hour later he told me that he need to fix some problem with it, at around 10:00 PM I went back to the front desk and this guy Sam Niir was gone, his shift was over accordingly to the new receptionist who was another guy named Shihab, who neither was told about the problem, so at this point I realize that the receptionist weren't relying the info to the next shift and neither obviously to their manager, that day I had to take a cold shower again, they failed to relocated us in another room, so we left on Sunday.
Godofredo
Stayed 4 nights in Nov 2025
