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Delfines Collection Hotel By Mercure

Property class: 3.5

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Photo gallery for Delfines Collection Hotel By Mercure

A rooftop pool with a glass barrier reflecting the sunset and city skyline.
A hotel room with two beds, a desk, and a view of the city.
A buffet with various food items and a pitcher of orange juice.
A modern building with a stone facade and large windows. The name 'DEFINES COLLECTION' is prominently displayed on the building.
An outdoor dining area with tables and chairs, a wooden pergola with hanging lights, and a city view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping
The current price is $48
$48 nightly
$48 total
Sep 3 - Sep 4

Explore the area

View in a map
Calle Pablo Sanz 29 Equipetrol, Santa Cruz, 0
  • Place, Ventura Mall
    ‪11 min walk‬
  • Place, Santa Cruz Zoo
    ‪11 min walk‬
  • Place, Las Brisas Shopping Center
    ‪9 min drive‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a chair, a nightstand, and a lamp.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, beige curtains, and a light-colored tiled floor.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Balcony

A hotel room with two beds, a desk, a phone, and a view of the sky.

Standard Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, each with white bedding and headboards.

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

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4.6 out of 5, Wonderful, 48 reviews
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The price is $43
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About the neighborhood

Santa Cruz

Located in Santa Cruz, Delfines Collection Hotel By Mercure is within a 15-minute walk of Santa Cruz Zoo and Ventura Mall. .This hotel is 1.1 mi (1.8 km) from Patio Design LifeStyle Center and 1.7 mi (2.7 km) from Centro Cultural Oriental.

What's nearby

  • Ventura Mall - 11 min walk - 0.6 miles
  • Santa Cruz Zoo - 11 min walk - 0.6 miles
  • Patio Design LifeStyle Center - 6 min drive - 0.9 miles
  • Centro Cultural Oriental - 9 min drive - 2.0 miles
  • Las Brisas Shopping Center - 9 min drive - 2.8 miles

Getting around

  • Santa Cruz de la Sierra Station - 18 min drive
  • Santa Cruz (SRZ-El Trompillo) - 17 min drive

Restaurants

  • ‪Noa Plant Shop - ‬6 min walk
  • ‪Caudilla - ‬6 min walk
  • ‪Tinto - ‬10 min walk
  • ‪Emilia Almacen - ‬4 min walk
  • ‪La Cabrera - ‬9 min walk

About this property

Delfines Collection Hotel By Mercure

Delfines Collection Hotel By Mercure offers 27 air-conditioned accommodations with minibars and hair dryers. 55-inch Smart televisions come with cable channels.

Bathrooms include showers. This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.
Take advantage of the hotel's room service (during limited hours).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Double-glazed windows

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Delfines Collection By Mercure
Delfines Collection Hotel By Mercure Hotel
Delfines Collection Hotel By Mercure Santa Cruz
Delfines Collection Hotel By Mercure Hotel Santa Cruz

Delfines Collection Hotel By Mercure Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 99 reviews
Rating 8 - Good. 20 out of 99 reviews
Rating 6 - Okay. 10 out of 99 reviews
Rating 4 - Poor. 4 out of 99 reviews
Rating 2 - Terrible. 1 out of 99 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Isbel Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good will recommend it
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always spotless good breakfasts rooftop pool with decent view
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Juan

Well located and reasonably priced small modern hotel.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities
Yes room was tidy and clean. Beds were very comfortable
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Johnny

Liked: Cleanliness, property conditions & facilities
Clean, well maintained and good customer service.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Nice place for an overnight
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable rooms
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

monica

Liked: Cleanliness, staff & service, amenities
Ok for a short stay. Pool was under maintenance while I was there so I never got to use it.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Peter

Liked: Amenities
Did not enjoy the check in process, awkward, and if you show up early, in our case 2 hours from our international flight, they charge half a days room charge. Apparently common with some hotels here, not a great start. Aircon too cold when it was 14 degrees outside and wouldn’t turn onto heat. The best part was the breakfast and pool area, loved it. Actually really enjoyed the breakfast, that saved the stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for the price

The room was clean and spacious. The bed was very comfortable and the breakfast was generous with a lot of variety.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Josseline De las

location dinning
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a well kept property with spacious and well appointed rooms.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was understanding and friendly! Very good breakfast!! And overall had a good stay!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Rodolfo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beware… This place had bed bugs.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Jerson

Liked: Cleanliness, staff & service, property conditions & facilities
very clean. also the bed was very confy. Overall really good.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ataff was wonderful! They were very polite and very attentive! Thank you! Most definitely we are going to be back! Thank you Delfines for everything!
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Abe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

MARIO EDSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cama excelente, tudo muito bom e limpo
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ivis Roney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo recomendado
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo otimo
Stayed 3 nights in Feb 2026