2/10 Terrible
Mihai
Sep 9, 2025
Disliked: Cleanliness, room comfort
Rude staff & poor rooms
Booked this hotel for one night because of its proximity to Tenerife airport. We landed late, around 10:30pm, and simply wanted a decent rest before driving north the following day. Sadly, the stay turned out to be one of the worst I’ve had in years of travelling.
The main issue was customer service. I requested late check-out in advance and was told it would be possible if the hotel wasn’t full, with an extra fee I was happy to pay. In the days before arrival, rooms were still showing online, so I assumed no problem. On arrival, however, the night receptionist insisted the hotel was full and became extremely rude when I politely pointed out that rooms were being advertised. I even offered up to €70 for late check-out, but she refused and chose to lie rather than explain. If she didn’t know how to process it, honesty would have been enough. Instead, it was the rudest reception I’ve ever encountered.
The room was equally disappointing: we were inexplicably given an accessibility room with two metal twin beds instead of the double I booked. Cleanliness was poor (hair on the floor), and the bathroom showed obvious neglect – cracked fittings, worn surfaces, run-down overall. I had to laugh at myself for even wanting to extend such a stay.
Do yourself a favour: travel an extra 10 minutes from the airport and stay somewhere that gets the basics right – a clean room, a decent bed, and professional staff.
Mihai
Stayed 1 night in Sep 2025
