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Loi Suites Chapelco Hotel

Property class: 4.5

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Photo gallery for Loi Suites Chapelco Hotel

A stone wall with three vertical light fixtures and a bathtub with a towel and a bottle on the counter.
Property video
A dining table with two chairs, two wine glasses, and a view of a mountainous landscape.
A spacious living room with a large window offering a mountain view, wooden flooring, and modern furniture.
A swimming pool with stone walls and large windows offering a mountain view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is $209
$209 nightly
$209 total
Oct 16 - Oct 17

Explore the area

View in a map
Ruta Nacional Nº40 Km 2227, San Martín de los Andes, Neuquen, 8370
  • Place, Canopy San Martin de los Andes
    ‪30 min drive‬
  • Place, Lácar Lake
    ‪39 min drive‬
  • Place, Lacar Lake Pier
    ‪39 min drive‬
  • Airport, San Martin de los Andes (CPC-Aviador Carlos Campos)
    ‪23 min drive‬

Room options

View all photos for Superior Triple Room

A hotel room with two beds, each with a headboard, bedside tables, and lamps. There is a window with curtains and a view of the outdoors.

Superior Triple Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free wired internet

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, and a television.

Family Room

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds
  • Free wired internet

View all photos for Suite Cuádruple

A hotel room with a wooden ceiling, two beds, a sofa, a coffee table, and lamps.

Suite Cuádruple

8.0 out of 10
Very good
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free wired internet

View all photos for Habitación Cuádruple Superior

A hotel room with two beds, a chair, a small table, and a window with curtains.

Habitación Cuádruple Superior

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Superior Triple Room

Room

Superior Triple Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Superior Twin Room, 2 Twin Beds

A hotel room with two beds, a sofa, a desk with a lamp, and a view of a golf course through large windows.

Superior Twin Room, 2 Twin Beds

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Room

A bedroom with a large bed, a desk with a computer, a chair, a bench, and a window with a view of greenery.

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Studio, 1 Queen Bed

A hotel room with a large bed, a desk with a computer, a chair, a small table, and a window with a view of greenery.

Superior Studio, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, Golf View

A spacious bedroom with a stone wall, wooden beams, a large bed, two bedside tables with lamps, a red chair, and a bench.

Suite, Golf View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

San Martín de los Andes

With a stay at Loi Suites Chapelco Hotel in San Martín de los Andes, you'll be 10.8 mi (17.4 km) from La Pastera Che Guevara Museum and 11.3 mi (18.1 km) from Lacar Lake Pier. .This family-friendly hotel is 11.4 mi (18.3 km) from Lácar Lake and 12.5 mi (20.1 km) from Parque Nacional Lanin.

What's nearby

  • Canopy San Martin de los Andes - 30 min drive - 10.1 miles
  • Sendero al Mirador Bandurrias - 32 min drive - 10.8 miles
  • La Pastera Che Guevara Museum - 37 min drive - 12.4 miles
  • Lácar Lake - 39 min drive - 13.2 miles
  • Lacar Lake Pier - 39 min drive - 13.1 miles

Getting around

  • San Martin de los Andes (CPC-Aviador Carlos Campos) - 16 min drive

Restaurants

  • ‪Los Coirones - ‬1 min walk
  • ‪El Corralón - ‬17 min drive
  • ‪Asía de los andes - ‬16 min walk
  • ‪1986 Pizzas y Empanadas de Autor - ‬17 min drive
  • ‪El colorado San Martin de los Andes - ‬18 min drive

About this property

Loi Suites Chapelco Hotel

Loi Suites Chapelco Hotel offers 85 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters. This San Martín de los Andes hotel provides complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 85 guestrooms featuring minibars. Your memory foam bed comes with down comforters. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. A hot tub and a sauna offer a relaxing way to wind down after a day on the slopes. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and an arcade/game room. You'll be on the slopes in no time with the ski shuttle (surcharge).
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in San Martín de los Andes? This hotel has 2045 square feet (190 square meters) of space consisting of a conference center and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 11:00 AM.
Loi Suites Chapelco Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ski shuttle (surcharge)
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (2,045 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Argentina Value-Added Tax (VAT) at 21%. A VAT exemption is available to travelers who present a foreign passport or foreign ID along with an immigration entry receipt issued by Argentina's National Directorate of Migration, and who pay with a non-Argentinian card or via a bank transfer from outside Argentina. This exemption applies only to accommodation, including bookings where breakfast is included.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: ARS 15000 per person (one-way)
  • Airport shuttle fee per child: ARS 15000 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property caters to LGBTQ+ guests
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Loisuites Chapelco
Loisuites Chapelco Golf Resort Spa
Loisuites Chapelco Golf Resort Spa San Martin de los Andes
Loisuites Chapelco Golf Spa
Loisuites Chapelco Golf Spa San Martin de los Andes
Loisuites Chapelco Hotel San Martin de los Andes
Loi Suites Chapelco Hotel San Martin de los Andes
Loisuites Chapelco San Martin de los Andes
Loi Suites Chapelco San Martin de los Andes
Loi Suites Chapelco
Loisuites Chapelco Hotel
Loi Suites Chapelco
Loi Suites Chapelco Hotel Hotel
Loi Suites Chapelco Hotel San Martín de los Andes
Loi Suites Chapelco Hotel Hotel San Martín de los Andes

Loi Suites Chapelco Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 235 reviews
Rating 8 - Good. 59 out of 235 reviews
Rating 6 - Okay. 17 out of 235 reviews
Rating 4 - Poor. 8 out of 235 reviews
Rating 2 - Terrible. 3 out of 235 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in the middle of —Los Andes—
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and friendly. Next to lovely golf course.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The staff were pleasant and kind, the spa was quiet and cozy and food delicious. Wish I could have stayed longer!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing resort

Staff was amazing, truly made us feel welcomed
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Fabulous hotel with great staff who made our stay very enjoyable and easy - thanks to Tomas and Cecilia. We would return and recommend this hotel.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location. Overall facilities are up to date and in good condition, too bad no AC in the rooms but still cozy.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Complementary sparkling wine Beautiful view Wonderful dinner with Matius as our server Check n was easy, informative and enjoyable
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort
Overpriced, room was very average for the price paid.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect time

Perfect time!!!!! Everything make our family trip perfect!!! The kindly staff, breakfast, room space and comfort, cosy atmosphere…… only thing is the long distance from the ski station….
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the hotel are breathtaking. The staff are kind and respectful. Sabrina will give you the best recommendations about tours. Please take a ski class with Patagonia Chic. Marcela and her team are amazing.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful place, but a hotel it’s old with lack of maintenance, it’s not really a 5 star hotel. Restaurant was a more bad than good. Views and place it’s totally beautiful! I guess is the bes hotel of the area…
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Good
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
this hotel has no staff working. if there is diner served you can’t get a drink at the bar. there is no one to take your language either. it’s like a goas
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

NEVER MORE IN THIS HOTEL

The heat in the room was terrible, we couldn´t sleep for 2 nights, finally we went to another place and paid both. The hotel is far away from the city and from the sky center so we had to take Uber or Taxis, to do this you need to call them 1 hour before, pray, and when they arrive another 30 minutes to the city. The hotel was full of kids shouting and running!!!
Stayed 5 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mala experiencia. Al hacer el check-out intentaron cobrarme el IVA pese a ser extranjero y pagar con una tarjeta emitida en el exterior. Si hubiera desconocido la normativa, me lo habrían cobrado. Al señalar el error, insistieron diciendo que “tienen la orden de cobrarlo si hay un argentino en la habitación”, una explicación que no justifica incumplir la ley. Además, nadie del personal de atención al cliente habla inglés. Para un hotel que recibe turistas internacionales, esto dificulta enormemente cualquier gestión. Las dos noches nos despertamos helados porque apagan la calefacción durante la madrugada. Literalmente temblábamos de frío, algo inadmisible para un hotel de esta categoría. La reserva incluía una botella de vino espumante como beneficio de Expedia. Tuvimos que reclamarla dos veces y siempre respondían “está en camino”. Nunca llegó. Lo peor fue enterarnos de que cada vez que se entra o sale del predio abren el baúl del vehículo y toman fotografías de las pertenencias, sin informar previamente esa práctica. Una medida de ese tipo debería comunicarse con total transparencia. Descubrirlo sin previo aviso resulta una invasión de la privacidad y genera una enorme desconfianza. No volvería ni lo recomendaría.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pelo nível do hotel e do atendimento o cafe da manha poderia ser mais variado. No restante espetacular
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A equipe é ótima, se esforça para entender nossa língua, dão ótimas indicações, são todos prestativos, o restaurante do hotel é ótimo, tem uma comida muito equilibrada e gostosa, o quarto é um espetáculo a parte, a vista da janela é espetacular, a cama, banheira, chuveiro tudo impecável, amamos cada momento da hospedagem.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto é maravilhoso, vista belissima, cafe da manha bom, staff super atencioso (nossos elogios ao Julian e Sabrina)
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Um lugar muito especial. Cercado de verde, silêncio, com um rio após um trilha bem curta. Segurança extrema. Muito bom!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
decoración de habitación antigua
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Atendimento excelente
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Foi tudo muito bacana. A equipe de atendimento super gentil e atenciosa.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O staff é muito simpatico e prestativo. Destaque para recepcionista Sabrina do front desk, ajuda com indicações, reservas e dicas para o que fazer na cidade.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness

Esperava mais devido a categoria e valor da diária

Estive hospedado por 8 dias e, infelizmente, a experiência ficou abaixo do esperado para um hotel de 4 a 5 estrelas. Logo na chegada, não recebemos orientações básicas sobre o funcionamento do hotel — horários, reservas, recreação ou alimentação. Como o hotel fica a 30 minutos do centro, o mínimo esperado é ter estrutura para refeições no local. No primeiro dia, tive três frustrações: o brinde prometido (espumante no quarto) não foi entregue; o almoço foi negado mesmo com o pedido feito dentro do horário; e, à noite, o jantar também foi recusado por falta de reserva — sendo que ninguém nos orientou sobre essa necessidade no check-in. A estrutura é bonita, mas com sinais claros de falta de manutenção: poltronas rasgadas e desbotadas, academia com poucos equipamentos antigos e sem acessórios básicos. O café da manhã, embora razoável, repetiu o mesmo cardápio durante todos os dias. O atendimento foi limitado, com poucos funcionários, serviço lento e falhas de comunicação com a equipe de recreação. Tive reservas confundidas e mensagens desencontradas que dificultaram a experiência. Esperava mais organização, atenção e hospitalidade. O hotel tem potencial, mas precisa de melhorias urgentes na gestão e no cuidado com o hóspede.
Stayed 7 nights in Jul 2025