The room appears clean. The bathroom was spotless but the carpet is the usual motel carpet. One of the lightswitches did not work and the small hallway had a light that was motion sensored. You could make it to the bathroom without turning on but it could be irritating if you left something in your suitcase and didn't want to wake your partner. The front desk staff was super helpful in many ways. We left our rental car in the parking lot and the key with the staff and the car company picked it up! What a great deal, Now we can take a cab to the airport as our car company, Adobe , also a bunch of friendly helpful people, is not at the airport at all. The hotel staff also helped us switch rooms as our other room had an adjoining door to the next room which, from the sound of it,was full of 20 somethings yucking it up. I will admit I am the worst sleeper around so didn't want to hear them and we got a room on the top floor with no adjoining door. Also, the first room, 3rd floor, had a balcony , which seems nice but this hotel is downtown in the busiest part of the city. So the noise is a bit too much for my neurotic bad sleeping. 5th floor room had windows but they did not open so less noise. Very comfortable bed with the best combination of firm with a soft pillow top. They do have shampoo, etc.