They were very responsive with an issue with the air carrier not only allowing us to change our arrival date to a day earlier, but also arranging a shuttle pickup in Flores Guatemala. What could have been a trip disaster was turned into a private excursion to Yaxha, all arranged by the hotel. While there we did three additional hotel arranged excursions with personal guides to Caracol, Zunantunich, and cave tubing, each culminating with drinks and dinner, with a view, from their open air restaurant.