It is clear that the owners have taken important steps to create a wonderful experience. Excellent customer service from the front office staff and valet parking. The rooms are quite small and modest, but clean. However, the beds are extremely uncomfortable. The mattresses have springs that are not conducive to good sleep, and noisy. They should be replaced. It’s obvious they're old. At one point I chose to sleep on the floor because it was so uncomfortable. Bedding could be improved as well as bathroom toiletries (e.g, toilet paper is paper thin; shampoo, hair conditioner, and body soap, the odor is too strong and drying, we could smell hotel guests from a distance, and we chose not to use it, but went and bought our own). The housekeeping staff are amazing and professional, and it is evident that they place great attention to detail in the upkeep and cleanliness of the rooms, hallways and amenities.