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HI San Francisco Downtown Hostel

2.0 star property

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Photo gallery for HI San Francisco Downtown Hostel

Lounge
Lounge
Reception
Private Queen Room Ensuite | Desk, laptop workspace, blackout drapes, iron/ironing board
Shared fridge, microwave

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • 24/7 front desk
  • Free WiFi
$83
$71 nightly
$83 total
Total with taxes and fees
Dec 11 - Dec 12

Explore the area

View in a map
312 Mason Street, San Francisco, CA, 94102
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Union Square
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Private Queen Room Ensuite

Private Queen Room Ensuite | Desk, laptop workspace, blackout drapes, iron/ironing board

Private Queen Room Ensuite

7.8 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Private Economy Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Private Economy Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Private Twin Room Ensuite

Private Twin Room Ensuite | Desk, laptop workspace, blackout drapes, iron/ironing board

Private Twin Room Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Bed in All-Gender 6-Bed Dorm Ensuite

Desk, laptop workspace, blackout drapes, iron/ironing board

Bed in All-Gender 6-Bed Dorm Ensuite

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Bed in Women's 4-bed Dormitory Ensuite

Desk, laptop workspace, blackout drapes, iron/ironing board

Bed in Women's 4-bed Dormitory Ensuite

7.0 out of 10
Good
(4 reviews)
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Bed in Women's 4-bed Dormitory

Desk, laptop workspace, blackout drapes, iron/ironing board

Bed in Women's 4-bed Dormitory

7.8 out of 10
Good
(6 reviews)
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Bed in Men's 4-bed Dormitory Ensuite

Desk, laptop workspace, blackout drapes, iron/ironing board

Bed in Men's 4-bed Dormitory Ensuite

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Bed in Men's 4-bed Dormitory

Desk, laptop workspace, blackout drapes, iron/ironing board

Bed in Men's 4-bed Dormitory

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 1
  • 1 Twin Bunk Bed

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  • Laundry
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The price is $55
Dec 7 - Dec 8
Total with taxes and fees
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About the neighborhood

San Francisco

With a stay at HI San Francisco Downtown Hostel in San Francisco (Union Square), you'll be a 3-minute walk from Union Square and 14 minutes by foot from Moscone Convention Center. .This hostel is 0.6 mi (0.9 km) from San Francisco Museum of Modern Art and 1.4 mi (2.3 km) from Oracle Park.
View more Hostels in San FranciscoOpens in a new window

What's nearby

  • SHN Curran Theatre - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • Union Square - 3 min walk - 0.2 miles
  • Warfield Theatre - 6 min walk - 0.4 miles
  • Golden Gate Theatre - 6 min walk - 0.4 miles

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & O'Farrell St Stop - 2 min walk
  • San Francisco Intl. Airport (SFO) - 19 min drive

Restaurants

  • ‪Hinodeya - ‬2 min walk
  • ‪Pinecrest Diner - ‬1 min walk
  • ‪The Halal Guys - ‬1 min walk
  • ‪Bartlett Hall - ‬1 min walk
  • ‪Gong CHA - ‬1 min walk

About this property

HI San Francisco Downtown Hostel

Hostel with a 24-hour front desk, 3-minute walk to Union Square
HI San Francisco Downtown Hostel offers 99 accommodations with hair dryers and portable fans. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered on request and irons/ironing boards can be requested.
Make yourself at home in one of the 99 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks and portable fans, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and tour/ticket assistance.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Foosball table
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 10 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 35 per night(82 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hi Francisco Hostel Francisco
HI San Francisco Downtown Hostel San Francisco
HI San Francisco Downtown Hostel Hostel/Backpacker accommodation

Reviews

HI San Francisco Downtown Hostel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 243 out of 368 reviews
Rating 8 - Good. 85 out of 368 reviews
Rating 6 - Okay. 21 out of 368 reviews
Rating 4 - Poor. 7 out of 368 reviews
Rating 2 - Terrible. 12 out of 368 reviews

Reviews

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact The clerk was alone and juggling many things at once. I was told to come back after 3 or 4pm. Then clerk was on cell phone. Could've open windows on 2nd floor and extremely stuffy. Same with room. Room was small with no privacy curtains, and dirty carpet. Construction noise early in morning. I did like the location. It was a miserable experience.
Stayed 1 night in Sep 2025

6/10 Okay

Danae

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the most interesting
Stayed 1 night in Aug 2025

8/10 Good

Mary Angel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to transpo, great stay for a cheaper price if you’re on a budget.
Stayed 2 nights in Aug 2025

10/10 Excellent

Esteban, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying @ Hi hostel SF downtown.... Excellent location, super nice and friendly staff, literally 3 min walking to union square plaza and macy's..... rooms are always clean.... I had a great time meeting people from other countries.
Stayed 1 night in Aug 2025

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to stay in a hostel that has a lift. Reception were lovely. Not many showers on each floor but it did the job. It didn't say it included breakfast but online reviews said it did and on the back of the room door it said breakfast served between 7am and 9am which made me confused. It would of been nice to have curtains around the beds like other hostels I've been in but it was still okay. The building work occasionally started early outside the window but the noise didn't go on all day.
Stayed 3 nights in Aug 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good common spaces! A lot of people stay here, so expect fellow dormers. Front desk staff are kind. Cafe next door gives a 10% discount if you tell them you stay at the hostel.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Stayed 4 nights in Jul 2025

2/10 Terrible

Edwin

Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hostel in a gorgeous old building . It is opposite a parking garage which you can get discounted 24 hr parking .
Stayed 2 nights in Aug 2025

8/10 Good

Avtar

Traveled with family
Liked: Cleanliness, staff & service
Basic but does the job.
Stayed 2 nights in Jul 2025

8/10 Good

Parmida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jul 2025

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Jul 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this property , extremely unprofessional. I made a reservation , chose the wrong date and wanted to change it to a new one . I contacted Expedia , Expedia called them multiple times and they never picked up the phone . They charged my credit card right away instead . Expedia then tried to contact them on my behalf and get a refund . Manager refused to . I wonder what type of ridiculous and unprofessional that person is . Avoid this property , it was less than $40 but seems like they don’t care and don’t offer customer service at all. Again , go somewhere else . This is a very dishonest hostel . Thank you.
Stayed 1 night in Jul 2025

6/10 Okay

Patrick lancelin

Disliked: Room comfort

Good deal , good location, nice people.

Stayed 2 nights in May 2025

10/10 Excellent

Hamza

Great place! Great people!
Stayed 1 night in Jul 2025

10/10 Excellent

Angel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 8 nights in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jeanne

Stayed 1 night in Jun 2025

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Sydney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good, reliable place to stay! It's walkable to Chinatown and Fisherman's Wharf.
Stayed 3 nights in Jun 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025