2/10 Terrible
Andrew
Traveled with family
Feb 16, 2026
Disliked: Cleanliness, staff & service, amenities
I had a horrible check-in experience at this hotel. The building was locked at night when we went to go check in, which would be fine if there was someone at the reception desk to buzz us in for check in. My wife, my two small children, and I were stuck outside on the streets of San Francisco at 11:30pm repeatedly trying to ring the desk and get let in. Finally, a random hotel guest saw us from inside and let us in after 30 minutes.
Then, as my children were extremely tired and throwing a fit, we were stuck waiting in the lobby for another 30 minutes wondering if we were going to be sleeping in the lobby.
Finally, at 12:30am, a hotel employee comes in and without any acknowledgement that we were waiting there for an hour, without any apology, checks us in and tells us the room we booked and pre-paid for (two queen bed rooms) was not available and there was only a single room with a king size bed left. The attendant seemed annoyed that he even had to do his job.
This hotel has terrible, unacceptable service. No empathy, no acknowledgement of leaving us out to dry, no attempt at making it right.
Andrew
Stayed 2 nights in Feb 2026
