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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, sun loungers
Property preview
Exterior
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free WiFi
  • Restaurant
  • Air conditioning
$133
$116 nightly
$133 total
Total with taxes and fees
Jan 25 - Jan 26

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Mormon Battalion Historic Site
    ‪1 min walk‬
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(65 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(71 reviews)
  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(17 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.6 out of 10
Excellent
(50 reviews)
  • 448 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(19 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 499 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • 369 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(9 reviews)
  • 369 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.6 out of 10
Exceptional
(4 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(51 reviews)
  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

9.0 out of 10
Wonderful
(6 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Courtyard by Marriott Old Town
  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,010 reviews
$135 nightly
The price is $155
Jan 30 - Jan 31
Total with taxes and fees
Courtyard by Marriott Old Town

About the neighborhood

San Diego

With a stay at Best Western Plus Hacienda Hotel Old Town in San Diego (Old Town San Diego), you'll be within a 5-minute drive of Mission Bay and Old Town San Diego State Park. .This hotel is 3.3 mi (5.4 km) from Port of San Diego and 4.4 mi (7.2 km) from San Diego Convention Center.

What's nearby

  • Mormon Battalion Historic Site - 1 min walk - 0.0 miles
  • Heritage Park - 1 min walk - 0.1 miles
  • Whaley House Museum - 3 min walk - 0.2 miles
  • Presidio Park - 3 min walk - 0.2 miles
  • Old Town San Diego State Park - 7 min walk - 0.4 miles

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪Miguel's Cocina - ‬2 min walk
  • ‪Old Town Saloon - ‬1 min walk
  • ‪Cousin's Candy Shop - ‬4 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban hotel with airport shuttle service and a fitness center
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and pay movies provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy Mexican cuisine at Old Town Tequila Factory, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in San Diego? This hotel has 3003 square feet (279 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours, and a cruise ship terminal shuttle is also provided at no charge.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1077 out of 1906 reviews
Rating 8 - Good. 392 out of 1906 reviews
Rating 6 - Okay. 238 out of 1906 reviews
Rating 4 - Poor. 112 out of 1906 reviews
Rating 2 - Terrible. 87 out of 1906 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alfred

Stayed 1 night in Oct 2025

8/10 Good

Lorraine

Liked: Cleanliness, property conditions & facilities
4pm check-in room was not ready so we left and came back later. Parking fee was waved because of our inconvenience. That was nice. The property was amazing along with the great location.
Stayed 1 night in Oct 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms Staff was very professional and friendly
Stayed 1 night in Oct 2025

6/10 Okay

Brian

Traveled with family
Liked: Staff & service

Confusing stay

It’s non existent not offered
Stayed 2 nights in Oct 2025

6/10 Okay

Russell

Stayed 2 nights in Oct 2025

10/10 Excellent

Francisco

Stayed 1 night in Oct 2025

2/10 Terrible

Judy A

Stayed 2 nights in Oct 2025

4/10 Poor

Susie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
House keeping wasn’t on top of towels. Had to ask twice for some. And shuttle service. Hotel need to have two, especially on special occasions. Very disappointed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities, room comfort

Charming and lots of Character

This hotel is older but very well maintained and clean. We were there for a Marine Corp. graduation and the location was excellent. The courtyards and the landscaping were charming. We would definitely stay again.
Stayed 2 nights in Oct 2025

4/10 Poor

Renee

Traveled with family
No balcony. Parking lot view and ver noisey all night long.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Liked: Cleanliness, amenities
Wonderful pocation
Stayed 1 night in Oct 2025

6/10 Okay

Angela

Traveled with partner, Traveled with family
Liked: Staff & service
We stayed here for our son’s graduation from MCRD. We have stayed here before and love the scenery. The walking distance to the restaurants in Old Town. The rooms are clean. Jaivon was amazing he is at the front desk. Morning ladies are a little less helpful. You do have to schedule the shuttle which is perfectly fine. We just didn’t have a great experience with the return shuttle to the hotel. We were told to call when we got back to inspection and we did just that. Waited 1 hour took 3 Ubers back and the shuttle was sitting in the front entry way. When I expressed our concern to the ladies at the front it was, “I’m sorry, we don’t know what we can do for you!” Well, if you stay here make sure to have your own transportation back from graduation, uber, Lyft or whatever you choose. Don’t expect a ride back from the shuttle.
Stayed 1 night in Oct 2025

10/10 Excellent

laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We love the location of this hotel. The staff are very helpful and polite. Conveniently located in the heart of Old Town San Diego. Easy to find, right off the 5 freeway. Wonderful shopping and restaurants. A beautiful ‘Heritage park’ right across the street. Very quiet. The rooms are very dated. Furniture is beat up and old. Definitely needs a refresh. Room is clean. Bathroom small. Nice small kitchen with some supplies. Coffee maker, toaster, dishes for two people. You have to bring your own dish soap and dish towels if you plan to cook. Lots of stairs or steps.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cristal, Panorama City

Stayed 1 night in Aug 2025

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel but I got a room in the 600's and it was a trek just to get to our room. Otherwise, was a nice stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Briseida

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of MCRD was so great, front desk was so incredibly kind and helpful
Stayed 2 nights in Aug 2025

6/10 Okay

Megan

Traveled with family
Disliked: Amenities
Doors had huge gap once locked, rooms are poorly designed and set up. Not enough sings to know where you are going on the property, no bathrooms at pool. Lots of places to eat within walking distance. But older and dated. There was homeless sleeping at the back gate that faces old town to get back into the property. Nothing at all for kids to do pool is small.
Stayed 2 nights in Oct 2025

6/10 Okay

Sandra

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Oct 2025

6/10 Okay

Elizabeth

Liked: Staff & service
Place was clean but the toilet stinks. When we entered room lots of flying insects not sure what they were so we started killing them. One remote for 2 televisions kept switching from room to room. Worse part was looking forward to brunch. Got there at 9 it ends at 10 on weekends. Food was cold, bacon was sitting in grease scrambled eggs floating in water and chilaquiles were literally just crumbs.
Stayed 2 nights in Oct 2025

10/10 Excellent

Leticia

Stayed 1 night in Oct 2025

10/10 Excellent

Catie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I booked this hotel I didn’t realize where the location was, so we didn’t know what to expect. I booked it for the airport shuttle that begins running at 6:30am, so we didn’t use it. But the location of this hotel was excellent if you are looking to visit Old Town San Diego. We were in walking distance from shop and restaurants and enjoyed being so close. The hotel was a cute design and clean and felt safe. The staff was helpful and accommodating, letting us store our luggage while we waited and then ultimately getting us a room before the 4pm time. We would stay again!
Stayed 1 night in Oct 2025

8/10 Good

Susana

Stayed 1 night in Oct 2025

10/10 Excellent

Olivia

Stayed 1 night in Oct 2025

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to everything in old town would definitely stay here again.
Stayed 1 night in Oct 2025

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1:30 and attempted an early check in. No one at this time had arrived. Given that this hotel has approximately 197 rooms; none were available for check in as we were told. Despite this, people started arriving and they were given preferential treatment. We were eventually checked in after 4:30 pm and placed in the most dirtiest and unkempt room . Dust everywhere, the balcony was unswept. The bathroom lights were inoperable, the furniture were broken, dead flora, cobwebs everywhere, carpet stains, and furniture stains and the air conditioning inoperable. Very dissatisfied and disappointed. Staff was unresponsive, both front desk and housekeeper.
Stayed 1 night in Oct 2025