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MUR Hotel Neptuno Gran Canaria - Adults Only

Property class: 4

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Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

A poolside area with a hanging chair and a lounge chair, surrounded by a pool and a building with multiple balconies.
An outdoor dining area with tables, chairs, umbrellas, and a pool in the background.
A spacious lobby with a geometric patterned floor, a staircase, and red seating areas.
A spacious lobby with multiple seating areas, a reception desk, and large windows offering views of an outdoor garden.
A dining table with plates of food, wine glasses, and cutlery.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $467
$437 nightly
$467 total
Total with taxes and fees
Nov 10 - Nov 11

Explore the area

View in a map
Av. 8 de Marzo, 29, 35100, San Bartolome de Tirajana, Las Palmas,, 35100
  • Place, Yumbo Shopping Center
    ‪1 min walk‬
  • Place, CITA Shopping Center
    ‪12 min walk‬
  • Place, English Beach
    ‪13 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪26 min drive‬

Room options

View all photos for Double Room Single Use, Balcony

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of the sea.

Double Room Single Use, Balcony

8.4 out of 10
Very good
(21 reviews)
  • Resort view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room, Balcony

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of the sea.

Standard Double or Twin Room, Balcony

8.0 out of 10
Very good
(20 reviews)
  • Resort view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony, Pool View

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use, Balcony, Pool View

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Double Room Single Use, Balcony, Pool View

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

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About the neighborhood

San Bartolomé de Tirajana

Located in San Bartolomé de Tirajana (Maspalomas), MUR Hotel Neptuno Gran Canaria - Adults Only is steps from Yumbo Shopping Center and a 4-minute drive from Maspalomas Dunes. .This hotel is 12.3 mi (19.7 km) from Playa del Cura and 14.6 mi (23.5 km) from Puerto Rico Beach.

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.1 miles
  • Kasbah Shopping Center - 8 min walk - 0.5 miles
  • CITA Shopping Center - 12 min walk - 0.7 miles
  • English Beach - 13 min walk - 0.7 miles
  • Maspalomas Dunes - 6 min drive - 1.2 miles

Getting around

  • Gran Canaria Airport (LPA) - 26 min drive

Restaurants

  • ‪Restaurante Miramar - ‬3 min walk
  • ‪Maná 264 - ‬2 min walk
  • ‪Bar Junior - ‬3 min walk
  • ‪Blue Havana - ‬4 min walk
  • ‪Buddies Bar - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only offers 166 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and hair dryers. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 166 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature bidets and hair dryers.
Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Grab a bite at La Sirena, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Onsite venue - buffet restaurant. Open daily.
La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.
Sotavento - Onsite piano bar. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 20 2027 to July 15 2027 (dates subject to change):
  • Bar/Lounge(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 563 reviews
Rating 8 - Good. 230 out of 563 reviews
Rating 6 - Okay. 57 out of 563 reviews
Rating 4 - Poor. 18 out of 563 reviews
Rating 2 - Terrible. 10 out of 563 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , good food, close to lots of amenities. Comfortable beds and nice room
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel that I stayed in Gran Canaria
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
the service from staff was amazing, the food and cocktails were fab too
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, great food and very friendly staff.
Stayed 14 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The service and food are very good of the hotel
Stayed 8 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel and excellent value
Stayed 8 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and kind staff and varied all inclusive options. Would stay again!
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A high standard of standardness. The rooms are modest, but everything was in perfect condition. The meals range from okay to supetb, fepending on wwhat you coose. Staff are excellent.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
nice hotel
Stayed 5 nights in May 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Verified review

8/10 Good

Liked: Cleanliness, staff & service
very friendly and clean accommodation
Stayed 6 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room bathrooms are in rough condition. Had to switch rooms due to cockroaches in first one
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 8 nights in Mar 2026

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