Our stay was truly amazing! The atmosphere at the hotel was wonderful, everything was spotless, and the food was delicious — while the selection wasn’t huge, every dish we tried was excellent.
All the staff were outstanding and made our holiday very enjoyable, with one unfortunate exception. On several occasions, the gentleman in the towel hut (wearing a red shirt, name Wilson) was quite rude. We had been staying for 4 days and had never managed to get beach towels, as we usually came to collect them closer to noon. Each time we were told to “come back in 15 minutes,” but the situation never changed.
When we asked Wilson to call a manager, he responded impolitely and told us to find one ourselves. We did, and the manager (a very kind lady from the front desk) immediately resolved the issue — it turned out towels were available all along.
Apart from this single negative experience with Wilson, every other aspect of our stay was excellent. The hotel itself is fantastic — beautiful rooms, great food, and a lovely overall vibe. This was my first visit to the Dominican Republic, and I absolutely loved it. I highly recommend this hotel to anyone considering a trip!