4/10 Poor
Hazel
Traveled with family
Sep 15, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not easy, hotel sent me an email before arrival but was in spanish and I cannot read spanish. On arrival i was told i should have checked in online and to wait. 25 minutes later, we checked in.. it was a very slow process, there were staff but they did not seem to want to help.
Room was booked for 4, but set up for 2.. 2 towels, 2 pillows etc, I called reception 4 times to ask for extra and no one answered. I wandered down and was told someone would bring the requested items.. we went for a dip in the pool, 1.45 mins later headed back to the room, no extra towels/ bedding was there, having 3 kids, and two towels you can imagine there would be no towels left that were useable so I headed back to the reception and was told someone was on their way so I braved a shower, in the hope I would have a towel, 40 mins later.. no towel..i used a sopping wet one.
Room was very old, bathroom wasnt at all clean, there were ants on the floor every morning.. I dont think it was a 4 star standard. We only stayed for 3 nights but I would have been disappointed if i had booked for a week or longer.. good points, breakfast was nice but you have to book a time slot which I was not told but realised after seeing a sign near the restaurant in Spanish and asked.
We only used the pool once, we intended to on day 3 before we left but was told there are no facilities to show after so couldnt.
Salou is lovely and we will be back, just not to this hotel
Hazel
Stayed 3 nights in Sep 2025