The room was in good condition, and the staff member who checked us in at 3:00 pm was friendly, professional, and very helpful. However, when we arrived at 1:00 pm, the experience was quite different. The staff member at the desk seemed irritated and took her time coming to assist us. She did greet us and asked how she could help, but when we mentioned our reservation, she simply stated that check‑in wasn’t until 3:00 pm.
She checked the system and said she could check us in early for an additional $25 fee. While I understand this may be their policy, the way it was communicated felt unwelcoming. We declined and returned at 3:00 pm, where the afternoon staff was much more pleasant and professional.
Overall, the stay was fine, but I would recommend not arriving early if you expect a warm welcome.