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Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property

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Photo gallery for Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Property amenity
Property amenity
Bar (on property)
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Europa-Park-Strasse 4/6, Rust, BW, 77977
  • Place, Europa-Park
    ‪1 min walk‬
  • Place, Taubergießen Nature Reserve
    ‪18 min walk‬
  • Place, Rulantica
    ‪19 min walk‬
  • Airport, Strasbourg (SXB-Strasbourg Intl.)
    ‪54 min drive‬

Room options

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed
  • Free WiFi

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

  • 280 sq ft
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

Similar properties

Property amenity
Europa-Park Erlebnis-Resort, Hotel Colosseo
Rust
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 569 reviews
$340 nightly
The price is $367
Jun 17 - Jun 18
Total with taxes and fees
Europa-Park Erlebnis-Resort, Hotel Colosseo

About the neighborhood

Rust

Located in Rust, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar is within a 5-minute drive of Rulantica and Europa-Park. .This family-friendly hotel is 1.7 mi (2.8 km) from Taubergießen Nature Reserve and 4.6 mi (7.4 km) from Europa-Park Golfclub Breisgau.

What's nearby

  • Europa-Park - 1 min walk - 0.0 miles
  • Elzwiesen Nature Reserve - 1 min walk - 0.1 miles
  • Taubergießen Nature Reserve - 18 min walk - 1.0 mile
  • Rulantica - 19 min walk - 1.0 mile
  • Train Station Square - 55 min drive - 43.8 miles

Getting around

  • Ringsheim/Europa-Park Station - 6 min drive
  • EuroAirport Airport (BSL) - 65 min drive

Restaurants

  • ‪Spirit of St. Louis Bar - ‬5 min walk
  • ‪Bar El Circo - ‬1 min walk
  • ‪La Romantica - ‬2 min walk
  • ‪Europa-Park Rock-Café - ‬15 min walk
  • ‪Sala Santa Isabel - ‬1 min walk

About this property

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar offers 120 air-conditioned accommodations with hair dryers. Flat-screen televisions come with satellite channels.

This Rust hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 120 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and in-room child care (surcharge).
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a steam room, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
Stop by the hotel's restaurant, Castillo, for dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is included.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Guests are offered a complimentary buffet breakfast.
Castillo - This buffet restaurant serves dinner only.
Buena Visa Club - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buena Visa Club
  • Castillo

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Rulantica water park will be closed from December 24-25, 2025 and from November 16-27, 2026.
Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 13.00 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 18.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.45 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 218 reviews
Rating 8 - Good. 73 out of 218 reviews
Rating 6 - Okay. 9 out of 218 reviews
Rating 4 - Poor. 2 out of 218 reviews
Rating 2 - Terrible. 5 out of 218 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great for family. Felt like living in a castle!
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities

Bon séjour

Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toller Aufenthalt

Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très joli décor, vue sympa sur les attractions er les piscines. Personnel avenant. Bon petit déjeuner avec large choix. Dîner buffet correct.,
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel war schön, allerdings waren wir entsetzt über die Menschenmassen!! Abgesehen davon,dass wir uns immer noch in einer Pandemie befinden,schien die maximale Kapazität def. überschritten!! Wenn man an fast jeder Attraktion mind. 45 min bis zT 90+ anstehen u selbst für Essen ca. 30 min Anstehzeit einplanen muss,kann das nicht mit einer adäquaten Auslastung erklärt werden… Das war mehr als enttäuschend!!! Da kann man in einem Vergnügungspark nicht mehr von Vergnügen sprechen!!!!!!😔
Stayed 1 night in Jul 2021
Verified

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Absolut ideal für den parkbesuch. Mit sehr viel liebe zum detail. Nur die massenanfertigung beim frühstück sind störend, trotz, oder wegen Covid19.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Myunghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in as early as possible! Highly recommended!

In my opinion, this ist the best hotel with small children With older children is Colosseo a bit better. But all of these hotels is always great.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Sauber, Klimaanlage im Zimmer, freundliches Personal
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go beliggenhed ved Europa park

Vi kommer gentagende gange på hotel Disney. Dette hotel er super. Go beliggenhed lækker pool vores værelse 291 havde udsigt til karrusel og pool hvilket larmer men samtidig har man aftensol og parken lukker kl18 og poolen kl 21
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
als wäre man in der Zeit gereist. bis ins Detail liebevoll gestallt.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Europapark

Entree au parc 30 min avant le public
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Themenhotel. Alles was man braucht ist vorhanden.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Sivan

Liked: Staff & service, property conditions & facilities

חוויה מהנה מהאגדות

המלון ממוקם נהדר ליד פארק אירופה. האווירה במתחם המלונות מאוד נעימה וייחודית, כמו באגדות. ארוחת בוקר עשירה וטעימה במסעדה מעיצבת כמו כל המלון בסגנון של טירת אבירים אגדית מימי הביניים. החדר קטן מאוד עבור המדפחה וצפוף, אם זאת נחמד מאוד.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service von Frau Stefanie Schinner war ganz hervorragend! Wir kommen auf jeden Fall sehr gerne wieder. Die E-Parkplätze haben wir ebenfalls sehr geschätzt.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Echamos en falta mini dosis de champú y gel en el baño. También almohadas extra en la habitación. La habitación por lo demás, espectacular. Los niños encantados echándose fotos. Estamos deseando repetir
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war super!! Ich machte einen kurz Ausflug mit meinem Enkel und alles hat gepasst
Stayed 1 night in May 2019
Verified

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

L'hôtel est magnifique Le service est impeccable, petit déjeuner sublime La chambre est très agréable et la piscine très belle Le personnel est au top.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schöner Abend im Europapark

Wie waren eine Nacht im Castillo Alcazar im Europark, um nicht am anderen Tag anreisen zu müssen. Beim Einchecken sind einige grobe Fehler passiert, (Namensverwechslung, falscher Zimmerschlüssel, war schon jeamand drin) aber sonst war der Aufenthalt angenehm. Das Hotel ist sehr schön, originell im historischen Spanischen Stil. Das Essen im Restaurant war erstaunlich gut und das Frühstücksbuffet reichhaltig. Der Service war gut trotz den vielen Gästen in Hotel und Restaurant.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Im Grossen und Ganzen sehr gut (siehe Kommentar)

Meine Reservation war für 3 Zimmer, wobei eines davon ursprünglich für mich alleine geplant war. Der Check-In am Morgen war super und ich konnte meine Partnerin anmelden. Beim Abholen des Schlüssels gab es Probleme mit einem AZUBI, der uns für eine komische Abklärung geschlagene 15 Min warten liess.. Danach musste ich € 96 nach zahlen?!?!
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Proche parc

Propre personnel aimable jolie décoration petit déjeuner gargantuesque très agréable séjour
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Cedric

Topissime

Super accueil, hôtel propre, manger top, Y aller sans hésiter
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel europa Park

Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idéal pour nuit à europapark

Étape pour europapark. Chambre familiale très jolie ,bonne literie ,petit déjeuner en buffet avec beaucoup de choix. Parking à proximité. Check in et out efficace . Rien a reprocher un réfrigérateur et une bouteille d'eau fraîche seraient bien venus.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Fernand

Liked: Cleanliness, staff & service

Ein Erlebniss aber zu teuer

Für 212€ die Nacht für ein kleines Zimmer mit Doppelbett bezahle ich den selben Preis als für ein grosses Zimmer mit 2 Zustellbetten wenn mann Kinder mitnimmt, das finde ich einfach übertrieben teuer. Im Restaurant hat mann die Beilagen auf dem Teller und muss auf das Fleisch und den Wein warten. Service zu langsam auch bei 2 mal beschweren.
Stayed 1 night in Jul 2018