The room was clean, and ok for a one-night stay. It is tiny, and the shower if for Versace models, not for people of regular size. I'm 6', 190lbs, and barely fit in there. If you are 20 lbs heavier, you will need to wash one leg at a time. The lift is quirky, but that is fairly common in old Europe. Just have patience closing and re-closing the door, and it will eventually move. The biggest issue is the price. I am in Europe pretty much every year, and I'm familiar with prices in Rome, Florence, Paris, Berlin, etc. C'mon, you charge a price for a room, and provide a big closet for them to stay. Messages sent on the app are answered by a virtual assistant. I'm fed up with this. I will not stay there again.