Michele was great help especially as my arrival times kept changing due to airline issues. He responded quickly everytime. Check in was Excellent, instructions and video, but Michele even phoned me and guided me through entire check in step by step. He even sent links to recommended places to eat. Person at desk was helpful too. Room was clean and they even asked daily if I needed more provisions. Slippers, view out the window, iPad and n’espresso were a plus. But the Best was the location, close to everything, but not so busy. Within minutes of walking out the door through the park you get an incredible view of the coliseum.