Staff helpful , we had a suite in the side building which had a fair few stairs to climb then a lift up to 2nd floor, the room was a good size , modern and clean, comfortable bed, air conditioning kept it cool, excellent bathroom and shower highly rated, fridge and safe in room , no coffee machine though, great location for central train station literally 1 min walk to tube and then 2 min ride to train station , 10 mins walk from colosseum , Rome is quite wide spread so ideal being near tube, highly recommend