Do not book this hotel. I chose it because of the location near Roma Termini, but the customer service was awful.
After booking, I learned that check-in is not staffed 24/7. I tried calling multiple times to clarify the late check-in policy and arrival instructions, but most calls went unanswered. When someone finally answered, they hung up on me while I was asking a simple question.
I also contacted Expedia for help, and the property was reportedly unresponsive to Expedia’s attempts to reach them as well. Because of the lack of communication, I ended up losing the money I paid for the reservation.
Very poor communication and extremely unprofessional service. I would not stay here.