We received the check in details via what's app. I personally was expecting it to be a a boutique style hotel with a front desk. However it felt more like a self service apartment and we didn't see anyone the entire 4 day stay. I would recommend this place based on location thus what you pay for. It it centrally located close to some of the best restaurants, yet away from all the busy and noisy parts to the city. Don't expect luxury as the name may indicate. It is a basic room, its very small, the bed is comfortable, I wish the windows could stay open on their own, even a crack, as there was a uncomfortable smell in the room + the sewage smell in the bathroom was pretty bad so we kept the door closed. Overall, the stay was good for a weekend in Rome and again the location is perfect.