Poor welcome, the key of our room was later given to another guest in error and one of our bags had disappeared, moved to the other guest’s room, then recovered upon our claim, depressing room that one category below to the category that I booked and paid for - no partial refund was made. The owner understood all the issues, apologized and was nice enough to give us a few goodies, that were not necessarily items that we like, but the gesture was appreciated.