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Mandarin Oriental Al Faisaliah, Riyadh

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Photo gallery for Mandarin Oriental Al Faisaliah, Riyadh

2 restaurants; breakfast, lunch, dinner, and brunch served
Property video
Sauna, hot tub, steam room, Turkish bath, body treatments, hydrotherapy
Exterior
46-inch flat-screen TV with satellite channels, Smart TV, iPad

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $335
$277 nightly
$335 total
Total with taxes and fees
Jun 19 - Jun 20

Explore the area

View in a map
King Fahad road, Olaya, Riyadh, 11491
  • Place, Al Faisaliyah Tower
    ‪2 min walk‬
  • Place, Olaya Towers
    ‪11 min walk‬
  • Place, Localizer Mall
    ‪19 min walk‬
  • Airport, Riyadh (RUH-King Khaled Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 689 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom (Twin)

  • 689 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite (Twin)

  • 829 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Twin Room

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Suite, 1 Bedroom (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom (Twin)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite (Premier)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite (Premier)

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 1 Bedroom

  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Twin)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Twin)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite (Oasis)

Suite (Oasis) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Oasis)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Diamond)

Suite (Diamond) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Diamond)

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Suite (Penthouse)

Suite (Penthouse) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Penthouse)

  • 1 bedroom
  • Sleeps 7
  • 2 King Beds and 2 Queen Beds
  • Free WiFi

View all photos for Suite (Landmark)

Suite (Landmark) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Landmark)

  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Suite (Al Faisaliah)

Suite (Al Faisaliah) | Living room | 46-inch flat-screen TV with satellite channels, Smart TV, iPad

Suite (Al Faisaliah)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, Corner

Executive Suite, Corner | Premium bedding, minibar, in-room safe, individually decorated

Executive Suite, Corner

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite

Superior Suite | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Shared kitchen | Espresso maker, coffee/tea maker, electric kettle, dining tables

Presidential Suite

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite

Royal Suite | Premium bedding, minibar, in-room safe, individually decorated

Royal Suite

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Similar properties

Exterior
Hyatt Regency Riyadh Olaya
Al Olaya District
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 378 reviews
$200 nightly
The price is $241
Jun 19 - Jun 20
Total with taxes and fees
Hyatt Regency Riyadh Olaya

About the neighborhood

Riyadh

A stay at Mandarin Oriental Al Faisaliah, Riyadh places you in the heart of Riyadh, within a 10-minute drive of National Museum of Saudi Arabia and Al Batha Market. .This luxury hotel is 5.8 mi (9.4 km) from Al Musmak Fortress and 6.2 mi (10.1 km) from King Abdullah Park.

What's nearby

  • Al Faisaliyah Tower - 2 min walk - 0.1 miles
  • Olaya Towers - 11 min walk - 0.6 miles
  • Centria Mall - 13 min walk - 0.7 miles
  • Localizer Mall - 19 min walk - 1.0 mile
  • Panorama Mall - 2 min drive - 1.1 miles

Getting around

  • Riyadh Station - 21 min drive
  • King Khaled Intl. Airport (RUH) - 30 min drive

Restaurants

  • ‪PEÁKS - The Stone - ‬4 min walk
  • ‪مطعم بيت اللؤلؤة - ‬2 min drive
  • ‪Starbucks - ‬1 min drive
  • ‪Entrecôte Café de Paris - ‬3 min walk
  • ‪ELCT - Al Faisaliah - ‬2 min walk

About this property

Mandarin Oriental Al Faisaliah, Riyadh

Mandarin Oriental Al Faisaliah, Riyadh offers 325 air-conditioned accommodations with iPads and DVD players. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Riyadh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 indoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 325 individually decorated guestrooms, featuring iPads and Smart televisions. Rooms have private balconies or patios. 46-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor pools, 2 hot tubs, and a health club. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at La Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 9 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Children aged 12 and younger eat free breakfast.
La Brasserie - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours. Reservations are required.
Joud Lounge - This café specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
The Globe - This restaurant specializes in international cuisine and serves dinner and light fare. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: SAR 210 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Joud Lounge
  • La Brasserie
  • The Globe

Things to do

  • 2 hot tubs
  • 2 indoor pools
  • Art gallery
  • Designer stores
  • Full-service spa
  • Health club
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • 2 indoor pools
  • Dining table
  • DVD player
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Conference center

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable/satellite channels
  • DVD player
  • iPad

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for SAR 182 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: SAR 1500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately SAR 210 per person
  • Airport shuttle fee: SAR 460 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: SAR 182 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002523

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Faisaliah
Al Faisaliah Hotel
Al Faisaliah Hotel Rosewood Hotel Riyadh
Al Faisaliah Rosewood Hotel
Al Faisaliah Rosewood Riyadh
Faisaliah
Faisaliah Hotel
Hotel Al Faisaliah
Al Faisaliah Hotel Riyadh
Al Faisaliah Riyadh
Al Faisaliah a Rosewood Hotel
Al Faisaliah Hotel A Rosewood Hotel
Al Faisaliah Hotel
Al Faisaliah Hotel Riyadh
Mandarin Oriental Al Faisaliah Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel
Mandarin Oriental Al Faisaliah, Riyadh Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel Riyadh

Mandarin Oriental Al Faisaliah, Riyadh Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 158 reviews
Rating 8 - Good. 31 out of 158 reviews
Rating 6 - Okay. 24 out of 158 reviews
Rating 4 - Poor. 4 out of 158 reviews
Rating 2 - Terrible. 8 out of 158 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly amazing food great staff
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really well run and well kept hotel. Food and gym are amazing too.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Dalal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay here. The room was
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, amenities
Room location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. Everything is so personal and heartfelt. This is third time staying at the hotel and every time I am impressed by the staff, their attention to the guests and all the details. It is absolutely an amazing place to stay. It truly feels like a home away from home.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious hotel with friendly staff and great service
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Customer service was incredible.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Laura

Liked: Staff & service
Very comfortable bed, room felt a bit tired - stained bath & general older condition of facilities. Stayed in the four seasons in Riyadh last week, the rooms were much nicer.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

faisal

Amazing
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

NUHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glad i choose them

overall it's was fabulous ,they were generous enough to fulfill my request:).
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Karl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

CEO

Dated hotel. Spa and gym not updated in recent years
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Faisal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to enhance the concierge services
Stayed 2 nights in Mar 2023
Verified

6/10 Okay

Milagros

Liked: Cleanliness
Disliked: Staff & service
It's sad to have a poor to average service in Mandarin Oriental brand... only s couple of waiters were kind. Reception had a very bad attitude, concierge didnt have much idea of things, not the best experience in a hotel of such standards
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing….

Hotel feels tired particularly some of the bedrooms and the gym. The WiFi was very poor and the check in staff were unbelievably slow…they created queues from nothing….the a/c was malfunctioning such that the bedroom was freezing no matter what temperature you set the a/c to!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, con espacios amplios. Personal muy amable y pendiente del huésped. El spa muy relajante y con muchos tratamientos. El servicio de desayuno muy rico
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper !
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Essam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سوء موظفين الاستقبال وعدم معرفتهم بالشغل
Stayed 4 nights in Feb 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect getaway

The renovations in this room is simply top notch. The new management has made this a real 5 star hotel.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying was perfect and the staff was friendly.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
The property is in an excellent location and the furnishings were nice. When we moved a chair, however, we found a pile of pretzel bits beneath it indicating only surface cleaning between guests. This improved after I complained. The internet was frequently interrupted and not secure (Google Chrome didn't even want to go there as the security was outdated). Room service menu is limited and expensive (and the food is generally over-seasoned and over-cooked). The restaurants in the building are also expensive with average food. During busy times it is impossible to get the front desk or housekeeping to answer the phone (all buttons for service on the phone are usually answered by a lady with barely adequate English who relays the messages rather than by the people in the department you are attempting to call). We had to walk a long distance through the middle of an Italian restaurant to reach the elevator to our suite. The noise from the same restaurant can be quite loud after 10 p.m. and can be heard inside the suite. It was an okay hotel for a few days, but I would not call it a five-star hotel.
Stayed 10 nights in Jun 2021
Verified

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Stayed 1 night in Dec 2020
Verified

6/10 Okay

Khaledalmulhim

Liked: Cleanliness
Not easy to reached... bad location because of that ... costed me 250 SAR ... as the reception says it’s not his fault neither I But unfortunately that makes me pay 250 sar for late check out . That means it’s not perfect Choice next time
Stayed 1 night in Dec 2020