See all properties

Hotel Spa Mansion Santa Isabella

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Spa Mansion Santa Isabella

A stone wall with a stone bench.
A window with brown curtains, a clear view of a garden with potted plants, and two glass bottles on a woven mat.
A modern staircase with white walls and wooden steps, leading to a landing with a small window.
A building entrance with a wooden door, a sign reading "Mansion Santa Isabella Boutique Hotel Bar Restaurante," and a wrought iron gate.
A person in a white robe sitting in a wooden room, holding a glass of red liquid.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $81
$74 nightly
$81 total
Aug 10 - Aug 11

Explore the area

View in a map
Jose Veloz 2848, between, Carabobo Magdalena Davalos, Riobamba, Chimborazo
  • Place, Maldonado Park
    ‪3 min walk‬
  • Place, Riobamba Cathedral
    ‪3 min walk‬
  • Place, Basilica of the Sacred Heart of Jesus
    ‪5 min walk‬

Room options

View all photos for Superior Triple Room

A hotel room with two beds, wooden flooring, a TV, and a small seating area.

Superior Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Garden View

A hotel room with a large bed, wooden flooring, a chair, a mirror, a TV, and two bedside tables with lamps.

Deluxe Room, 1 Bedroom, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 230 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Suite, 1 King Bed

A bedroom with a four-poster bed, a sofa, a chair, a TV, and a staircase.

Luxury Suite, 1 King Bed

  • Garden view
  • 438 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

A room with two beds, wooden beams on the ceiling, a decorative wall, and a hanging light fixture.

Family Suite

  • 377 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Luxury Suite, 1 King Bed

A four-poster bed with white linens, wooden headboard, and two bedside tables with lamps.

Luxury Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Twin Room

A hotel room with two beds, wooden flooring, a nightstand with a lamp, and a chair.

Classic Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Traditional Double Room

A hotel room with a four-poster bed, a bedside table with a lamp, a chair, and a framed picture on the wall.

Traditional Double Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Single Room

A hotel room with a bed, curtains, and a wall decoration.

Classic Single Room

  • City view
  • 240 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

A bedroom with a bed, wooden floor, and curtains.

Deluxe Room

  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE DELUXE GARDEN VIEW

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE KING BED

  • Sleeps 4
  • Free WiFi

Similar properties

Junior Room | Premium bedding, down comforters, in-room safe, desk
Hacienda Abraspungo
Riobamba
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 94 reviews
$114 nightly
The price is $125
Aug 10 - Aug 11
Hacienda Abraspungo

About the neighborhood

Riobamba

A stay at Hotel Spa Mansion Santa Isabella places you in the heart of Riobamba, within a 5-minute walk of Maldonado Park and Riobamba Cathedral. .This spa hotel is 0.3 mi (0.6 km) from Basilica of the Sacred Heart of Jesus and 13.7 mi (22.1 km) from Iglesia de Balbanera.

What's nearby

  • Maldonado Park - 3 min walk - 0.2 miles
  • Riobamba Cathedral - 3 min walk - 0.2 miles
  • Basilica of the Sacred Heart of Jesus - 5 min walk - 0.3 miles
  • Sucre Park - 5 min walk - 0.3 miles
  • Olympic Stadium - 5 min drive - 1.0 mile

Getting around

  • Riobamba Train Station - 14 min walk

Restaurants

  • ‪Tropi Burger - ‬18 min walk
  • ‪Boobble Tea | Bubble Tea Riobamba - ‬17 min walk
  • ‪Joy Creperia - ‬7 min walk
  • ‪El Campanário De Rio - ‬6 min walk
  • ‪Chori Gol - ‬2 min drive

About this property

Hotel Spa Mansion Santa Isabella

Hotel Spa Mansion Santa Isabella offers 25 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. LED televisions come with satellite channels.

Bathrooms include bathrobes, bidets, and hair dryers. This Riobamba hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Stay in one of 25 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bidets and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily.
Featured amenities include complimentary wired internet access, a business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning.
Hotel Spa Mansion Santa Isabella has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool (guest access)
  • Sauna
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Hardwood flooring in room
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 15 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 15 per accommodation (varies based on length of stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mansion Santa Isabella
Mansion Santa Isabella Hotel
Mansion Santa Isabella Hotel Riobamba
Mansion Santa Isabella Riobamba
Mansion Santa Isabella
Spa Mansion Santa Isabella
Hotel Spa Mansion Santa Isabella Hotel
Hotel Spa Mansion Santa Isabella Riobamba
Hotel Spa Mansion Santa Isabella Hotel Riobamba

Hotel Spa Mansion Santa Isabella Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 102 reviews
Rating 8 - Good. 27 out of 102 reviews
Rating 6 - Okay. 8 out of 102 reviews
Rating 4 - Poor. 6 out of 102 reviews
Rating 2 - Terrible. 3 out of 102 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el personal
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent food.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We have stayed at this hotel for several trips now and it is consistently awesome.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly.
Stayed 3 nights in Feb 2023
Verified review

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens were amazing. The staff was very nice
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately the spa area was unavailable
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and Angel was extremely helpful.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff were extremely helpful and kind!
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm rooms.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

NATHALIA

Disliked: Staff & service, property conditions & facilities
We got a standard room paying $85 which is on the high end for Ecuador. The rooms were old, the bathtub warped as you stepped on it. Later, we arrived late at night and could not contact the receptionist either by knocking on the door nor calling the phone numbers they gave us. There was no doorbell either, we finally got in contact with him and he let us in with no apology. The photos don’t match the property I’d look elsewhere.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.
Stayed 3 nights in Oct 2022
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Celia Roxane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.
Verified review

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La suite muy cómoda y agradable , solo el parqueadero un poco estrecho
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Arianna

Liked: Cleanliness, property conditions & facilities
Nos dieron un cuarto que no era el que reservamos porque sobre vendieron el hotel. Nos dieron spa de regalo por el mal rato y no servia nada de las instalaciones: ni el hidrocarburos ni los saunas calentaban. Hicieron un concierto en el lobby del hotel y no se podía descansar por la bulla. El desayuno elemental (tuvimos que ir a desayunar a otro lugar). Y el recepcionista renegó unas cuantas veces de problemas internos al frente mio… muy poco profesional todo. El hotel es bonito pero me lleve una mala experiencia con la atención y encima no responden.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr stilvoll - absoult empfehlenswert

Sehr stilvolles und sehr gepflegtes Hotel mit vielen wunderschönen Details. Im Zentrum und fußläufig zu einigen Sehenswürdigkeiten von Riobamba. Auch die Einrichtung der Zimmer zeiugt von guten Geschmack. Hervorragende Matratzen. Sehr zuvorkommende Mitarbeiter. Sehr guter und geschmackvoller Spa-Bereich.
Stayed 5 nights in Oct 2025
Verified review

4/10 Poor

Alejandro

Disliked: Staff & service, amenities, property conditions & facilities
Propiedad antigua y descuidada, el desayuno bastante básico
Stayed 1 night in May 2024
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas las instalaciones
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bello hotel volvería a hospedarme

El hotel es de los mejores que hay en Riobamba, su antigüedad y cómo está armonizado es hermoso! Nos hospedamos en la parte nueva y el dormitorio excelente tal cual las fotos y cómo lo esperábamos! La única recomendación es que no pongan desayuno buffet si no existe! Nos esperábamos esa modalidad al desayuno y no fue así!
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gracias
Stayed 1 night in Aug 2022