Compare Casino Resorts & Hotels in Rio Rancho

"Staff needs to be trained in more hospitality manners."

"AC unit was obnoxiously loud."

"The staff was good and place was clean. The elevator was broken so I had to climb up to the 5th fl, which was brutal. "

"great bed. soft blankets. nice safe area."

"Yes very good "

"I stayed at this hotel while attending a volleyball tournament with my niece because it was conveniently located about five minutes from both tournament venues. When I arrived around 1 PM, I asked about the possibility of early check-in. I was told early check-in was not available, but the front desk kindly gave me my room key so I could go directly to the room later that evening after the tournament, which I appreciated. Before leaving for the tournament, we briefly went upstairs and noticed the room appeared to need maintenance. Housekeeping was working a few rooms down, so we assumed the room would be taken care of before our return. After a long day of traveling and volleyball, we returned to the hotel around 7 PM excited to finally relax, only to discover that the room had still not been cleaned. When I spoke with the front desk, I was told there was nothing they could do other than wait for housekeeping to clean it or receive a refund, as the hotel was fully booked for the weekend. Unfortunately, waiting was our only option. I’m not sure how a room could be completely overlooked like that. The situation became even more confusing when I checked out Sunday morning and was told by the front desk that the room was not supposed to be rented out because it was “evidence.” Hearing that after everything that happened was honestly shocking. Overall, the experience was disappointing and poorly managed. The location was convenient,"