I booked an apartment with Unhotel and unfortunately had a very disappointing experience. While the photos online looked much better than reality, the actual stay fell far below expectations.
The biggest issue happened immediately upon arrival. I prepaid for an airport pickup arranged through the property, but no driver showed up at the airport at 4 AM. After contacting them, I was told the driver would arrive much later, so after an overnight international flight we had to pay for our own transportation instead. Customer service responses through WhatsApp were extremely slow and the issue was never properly resolved or refunded.
The apartment itself also had several problems including a leaking AC unit, drain flies, a noticeable smoke and marijuana odor throughout the building, stained rugs, worn furniture, limited towels and linens, and no washcloths or basic instructions for using the TV. The overall cleanliness and upkeep felt poor compared to what was advertised.
The surrounding area also felt uncomfortable at times, with strong odors outside the building and people sleeping on nearby sidewalks. After multiple frustrations during the stay, we ended up checking out two days early and booking another hotel.
Overall, this experience did not match the quality or service standards we expected when booking through Expedia, and I would not stay here again.