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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

Choose dates to view prices

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
Terrace/patio
Meeting facility
2 restaurants, breakfast, lunch, dinner served; American cuisine
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning
$165
$142 nightly
$165 total
Total with taxes and fees
Feb 8 - Feb 9

Explore the area

View in a map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪11 min walk‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Place, Greater Richmond Convention Center
    ‪17 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area | 65-inch flat-screen TV with satellite channels, TV, pay movies

Parlor Suite Non-Smoking

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 380 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(7 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, Non Smoking

  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(18 reviews)
  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(57 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Richmond

With a stay at Hilton Richmond Hotel & Spa/Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This spa hotel is 13.3 mi (21.4 km) from Virginia Commonwealth University and 1.8 mi (2.9 km) from Sheltering Arms Institute.

What's nearby

  • Short Pump Town Center - 11 min walk - 0.6 miles
  • University of Richmond - 12 min drive - 10.0 miles
  • Virginia Commonwealth University - 16 min drive - 15.5 miles
  • Greater Richmond Convention Center - 17 min drive - 16.8 miles
  • Kings Dominion - 24 min drive - 28.7 miles

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Capital One Café - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Wood & Iron - ‬18 min walk
  • ‪Starbucks - ‬15 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hotel with 2 restaurants, near Short Pump Town Center
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Aura Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.
Make yourself at home in one of the 254 guestrooms featuring MP3 docking stations and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Grab a bite to eat at Aroma Cafe, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Richmond? This hotel has 21937 square feet (2038 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Aroma Cafe - This café serves breakfast only.
Shula's Steakhouse - This steakhouse specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Onsite venue #3 - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1005 reviews
Rating 8 - Good. 190 out of 1005 reviews
Rating 6 - Okay. 78 out of 1005 reviews
Rating 4 - Poor. 42 out of 1005 reviews
Rating 2 - Terrible. 37 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel and staf
Stayed 5 nights in Oct 2025

8/10 Good

Dennis Corey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Standard
Stayed 1 night in Oct 2025

2/10 Terrible

Thomas

Stayed 1 night in Oct 2025

10/10 Excellent

David

Guy who checked me in was really nice and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Pamela

Stayed 2 nights in Oct 2025

10/10 Excellent

carleen

No
Stayed 1 night in Oct 2025

10/10 Excellent

Mary Claire

Liked: Cleanliness, amenities
Excellent customer service. Our flight landed early and they let us check in before noon with no problem. Super clesb
Stayed 2 nights in Oct 2025

10/10 Excellent

Sequoia

Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Stayed 1 night in Sep 2025

10/10 Excellent

Nora

Stayed 1 night in Oct 2025

10/10 Excellent

VAITHEESWARAN, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, cozy bed and plenty of parking. Great place to stay in Richmond VA
Stayed 2 nights in Oct 2025

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great to Game and Shop

Great hotel, good area, lovely bar. My first time here for a con, and they had a lovely set up available to us. The bar was great for socializing post-con, and the resturaunt's food was good too!
Stayed 3 nights in Aug 2025

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Loved the room it was super clean and the pool was a plus!
Stayed 1 night in Sep 2025

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! I would certainly recommend this hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness was outstanding. We were only there for 1 night for an event and couldn’t really use the amenities but it was all very clean, convenient and spacious. We plan to return and visit the spa.
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Tim

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall the property was ok, but I was severely disappointed in the cleanliness of the bathroom. Countertop and sink had not been properly wiped and cleaned. The floor look as if it had only received a glancing sweep, with noticeable build up in the corners and behind the toilet.
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Excellent room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelli

Stayed 2 nights in Sep 2025

8/10 Good

Daisy

Liked: Cleanliness, property conditions & facilities
Property was ok, nothing fancy to be a Hilton. The service at the restaurant was very slow
Stayed 1 night in Sep 2025

10/10 Excellent

rashad

Stayed 2 nights in Aug 2025

8/10 Good

Radiance

Stayed 1 night in Sep 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room
Stayed 2 nights in Sep 2025

10/10 Excellent

Travis

Stayed 2 nights in Sep 2025