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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Free daily buffet breakfast
Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$88
$76 nightly
$88 total
Total with taxes and fees
Feb 24 - Feb 25

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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Room amenity
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  • Breakfast included
  • Parking included
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$74 nightly
The price is $86
Feb 23 - Feb 24
Total with taxes and fees
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About the neighborhood

Glen Allen

When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.

What's nearby

  • Elk's Lodge - 4 min drive - 1.9 miles
  • Short Pump Town Center - 4 min drive - 2.8 miles
  • University of Richmond - 10 min drive - 7.4 miles
  • Greater Richmond Convention Center - 15 min drive - 14.2 miles
  • Kings Dominion - 24 min drive - 26.9 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 266 out of 1002 reviews
Rating 8 - Good. 179 out of 1002 reviews
Rating 6 - Okay. 178 out of 1002 reviews
Rating 4 - Poor. 154 out of 1002 reviews
Rating 2 - Terrible. 225 out of 1002 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities
Bugs on the walls, no hot water, construction during the stay that wasn’t listed on the rental advertisement.
Stayed 2 nights in Nov 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
Booked a room and was charged for it and there was no room when I got there. Still waiting for refund.
Stayed 1 night in Nov 2025

2/10 Terrible

Geoffrey

Disliked: Cleanliness
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Stayed 1 night in Nov 2025

4/10 Poor

Rebecca

Traveled with group
Disliked: Cleanliness, staff & service
I'm not sure if they even completely cleaned the room. There were cockroaches on the floor and the wall when I woke up this morning and there was one bath towel in the bathroom. And the door handle was broken to get into the room.Every time you shut the door it fell on the floor
Stayed 1 night in Nov 2025

2/10 Terrible

Iwan N

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed 1 night in Nov 2025

2/10 Terrible

Derrek

Stayed 1 night in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, amenities
The hotel is under construction which wasn’t listed on the advertisement. There was no hot water on the 3rd floor.
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service
The hotel was dirty, not kept up, and smelled badly. Basic things like door handles did not function.
Stayed 1 night in Nov 2025

10/10 Excellent

Lester

Stayed 2 nights in Nov 2025

2/10 Terrible

Trang

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
An email had already been sent to Expedia, which is where we rented from… Comfort inn was horrible and we needed to receive a refund due to my child developed eczema and cockroaches in both rooms, as well as impolite employee
Stayed 2 nights in Nov 2025

2/10 Terrible

Trakecha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in 3 different rooms during our 1 night stay. The first room had an odor, no pillows on the sofa, and lights didnt work. We moved to Rm 2. There was visible black mold in the bathroom. Roaches were also present. Lights also didn't work. In Rm 3, the curtains were broken, huge dirty spots on sofa, lamps missing bulbs, knob to closet broke , & no hot water. Offered to move us to another room and the water didn’t work there either. Tiles falling from the ceiling in the pool area and roaches in there as well. We were scared to even try breakfast. It was so disappointing. Please dont't book here.
Stayed 1 night in Nov 2025

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025

10/10 Excellent

Carlisa

Stayed 2 nights in Oct 2025

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, allows other hotels in the area to overcharge. Should be like 90$ for the night, just cuz you gotta share rooms with cockroaches, peeling wallpaper, and black mold. No bed bugs tho at least.
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Stayed 1 night in Oct 2025

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
Stayed 2 nights in Oct 2025

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was clean and the black lady with the nails went above and beyond. I will return again.
Stayed 1 night in Jun 2025

10/10 Excellent

Abel

Stayed 4 nights in Oct 2025

10/10 Excellent

dallas

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Delaney

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES EVERYWHERE
Stayed 1 night in Oct 2025

2/10 Terrible

Dennis

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Stayed 2 nights in Oct 2025