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Aloft Richmond West Short Pump

3.0 star property

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Photo gallery for Aloft Richmond West Short Pump

Pub
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Pub
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
$132
$114 nightly
$132 total
Total with taxes and fees
Dec 8 - Dec 9

Explore the area

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3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

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Total with taxes and fees
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About the neighborhood

Richmond

With a stay at Aloft Richmond West Short Pump in Richmond, you'll be in the business district, within a 10-minute drive of Short Pump Town Center and Virginia Hospital & Health. .This hotel is 11.6 mi (18.7 km) from Virginia Commonwealth University and 12.3 mi (19.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.1 miles
  • Virginia Commonwealth University - 13 min drive - 13.2 miles
  • Broad Street - 14 min drive - 13.6 miles
  • Greater Richmond Convention Center - 15 min drive - 14.4 miles
  • Kings Dominion - 24 min drive - 28.0 miles

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Cook Out - ‬18 min walk
  • ‪Chick-fil-A - ‬20 min walk
  • ‪Sonic Drive-In - ‬8 min walk

About this property

Aloft Richmond West Short Pump

Hotel with free parking, near Short Pump Town Center
Aloft Richmond West Short Pump offers 135 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fireplace in the lobby, and a banquet hall.
Stop by the hotel's restaurant, refuel by Aloft, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 4:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 564 square feet (52 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Refuel by Aloft - This café serves breakfast, lunch, and dinner.
W xyz bar - Onsite pub.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1001 reviews
Rating 8 - Good. 268 out of 1001 reviews
Rating 6 - Okay. 122 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ADARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Date night

Everything was amazing. The view of the area from the window was nice. The room was temperature properly and we had access to restaurants and bars that were walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!!!!!! Very pleased
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2025

6/10 Okay

Deonte

Traveled with family
Out of date style. Loud Latin night club music in the lobby. You have to pay for breakfast….. 2 bucks for an apple. Rust in showers and chipped paint on ceiling walls outside the showers. The only positive thing was the cleaning staff were friendly and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Deyanira

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 2 nights in Aug 2025

6/10 Okay

RODNEY

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

Cleo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Horrible stay. Urine stained mattress, desk attendant never answered the phone throughout my entire stay, and a/c unit was hanging off the unit in the room.
Stayed 4 nights in Aug 2025

6/10 Okay

jay

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were renovated since my last stay. However, I did not appreciate the lack of customer service of the evening front desk attendant. I was locked out of my room for 45 minutes on 2 of my 3 nights stay and was told that it was because the card was left in my wallet although I never put the card in my wallet. Maintenance finally called to fix the lock and advised that the battery died in the card reader. I love the area but I will never stay there again.
Stayed 3 nights in Aug 2025

8/10 Good

Mohammad Qaasim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and the staff are helpful and friendly. The area is nice with lots of shopping and dining options.
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Dontae

Stayed 1 night in Jul 2025

4/10 Poor

Michael

Stayed 1 night in Aug 2025

2/10 Terrible

Jeff

Stayed 1 night in Jul 2025

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, room comfort

Going downhill?

I have stayed at this property over a dozen times over the years because we have family in the immediate area, also it is pet friendly and we can bring our dog. It’s been fine. However, on this last visit of six nights I had several issues. The first room was so noisy with intermittent buzzing that I was repeatedly Awoken in the middle of the night. I changed rooms after the second night. The other issue was that over the course of a six night stay, housekeeping did not show up even once! I’d leave the room mid morning around 10 and be out all day until 9p, removing the DND sign when I left the room, expecting the used towels left on the floor to be taken away, the vanity neatened up, paper coffee cups, and coffee pods to be replaced. A couple times I even spoke to the maid directly that I was leaving. Nope, clean did not happen! After a couple nights of the towels not being replaced, I asked the front desk to pls send some towels to the room. Their answer was, we don’t have anyone, and I had to retrieve the towels myself. Which I did, because the towels for the last three days were all on the floor , and they remain there until checkout lol. Also, for the first two nights, there was no running water between midnight and 4 AM. Not such a big deal, but combined with the incredibly loud buzzing in the first room, and lack of professional housekeeping, I really wondering what is going on with this property.
Stayed 6 nights in Aug 2025

6/10 Okay

Charles

Stayed 4 nights in Jul 2025

4/10 Poor

Danay

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel under renovation no breakfast water shut off after 12am-4am
Stayed 4 nights in Aug 2025

6/10 Okay

Vaijanath, ARLINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that water will be shut off at mid night due to maintenance on the day of check-in. If it was scheduled maintenance why I was not informed immediately after booking ticket.
Stayed 1 night in Aug 2025

6/10 Okay

Keith

Disliked: Property conditions & facilities

Dog hotel

I do not do pet friendly hotels, and I did not know that once I arrived it was dogs coming in everywhere
Stayed 2 nights in Aug 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff were friendly and attentive. Was looking for more in the room (microwave). But overall nice for a one night stay
Stayed 1 night in Jul 2025

8/10 Good

Kathleen

Stayed 1 night in Aug 2025

2/10 Terrible

Mike

Stayed 1 night in Jul 2025

10/10 Excellent

Roksolana

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I thoroughly enjoyed my stay; however, I would like to note that the air conditioning in the building was not operational, which resulted in an uncomfortable heat. Additionally, the elevator service was quite slow. Despite these issues, I found my experience to be very positive and I look forward to returning in the future. Thank you.
Stayed 1 night in Jul 2025

8/10 Good

Robert, Tampa

Stayed 1 night in Jul 2025