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Aloft by Marriott Richmond West Short Pump

Property class: 3

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Photo gallery for Aloft by Marriott Richmond West Short Pump

A modern lounge area with a fireplace, seating, and pendant lighting.
A modern cafe with a wooden table, black chairs, a menu board, and a beverage cooler.
A modern lounge area with a sofa, red chair, yellow ottoman, and a dining table with red chairs.
A modern hotel with a flat roof, multiple floors, and a well-lit entrance.
A modern bar area with a seating arrangement, bar stools, and a bar counter.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $122
$105 nightly
$122 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Village
    ‪9 min walk‬
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Greater Richmond Convention Center
    ‪23 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a TV, a small table, a sofa, and a view of trees.

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

A modern hotel room with a bed, a TV, a small table, a sofa, and a view of trees.

Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A modern hotel room with a large bed, a small table, a sofa, a TV, and a window with a view of trees.

Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

A modern hotel room with a large bed, a small table, a sofa, a TV, and a window with a view of trees.

Room, 2 Queen Beds, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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Total with taxes and fees
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About the neighborhood

Richmond

When you stay at Aloft by Marriott Richmond West Short Pump in Richmond, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 11.6 mi (18.7 km) from Virginia Commonwealth University and 11.9 mi (19.1 km) from Richmond Raceway.

What's nearby

  • Short Pump Village - 9 min walk - 0.5 miles
  • Short Pump Town Center - 3 min drive - 1.1 miles
  • University of Richmond - 16 min drive - 7.8 miles
  • Virginia Commonwealth University - 20 min drive - 13.0 miles
  • Greater Richmond Convention Center - 23 min drive - 14.4 miles

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cook Out - ‬19 min walk

About this property

Aloft by Marriott Richmond West Short Pump

Aloft by Marriott Richmond West Short Pump offers 135 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fireplace in the lobby, and a banquet hall.
Stop by the hotel's restaurant, refuel by Aloft, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 4:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 564 square feet (52 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Refuel by Aloft - This café serves breakfast, lunch, and dinner.
W xyz bar - Onsite pub.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft by Marriott Richmond West Short Pump Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 514 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 119 out of 1000 reviews
Rating 4 - Poor. 64 out of 1000 reviews
Rating 2 - Terrible. 57 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent and the staff was amazing
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very nice place to stay walking distance from quite a few food venues to just shopping. Nice room spacious clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Hotel vibe.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was really nice and bed was comfortable.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean room, friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and just as I expected.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. The air worked in the room but in the lobby it was broken and it was so hot in the lobby. The room was clean but it smell like mildew. I loved the location. There were tons of shops and places to eat near the hotel and it felt like a safe area.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The lobby is being renovated, so it was a little chaotic with check-in, but other than that all good prime location, good shops and food around
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
good stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The clean room and the staff was great.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was perfect but the lobby had no air. The 1st room was full of ants, the 2nd room they moved us to was sticky and filthy. We changed 3 rooms in 1 day. I’ll never go back!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Accommodations were great, staff was lovely, great location.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I'm a local and booked a room for a night for a little staycation. I chose this spot mainly because there was an indoor pool, was really disappointing when I was told after check in that the pool is closed.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Ac was not working. Not much help with late check in. Place was clean and close to everything.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

The room was clean however our AC did not work well. They should consider adding another ac unit to the room.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and hotel.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. The hotel is located in a great area with lots of restaurants
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Place is wonderful can’t wait to stay again
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place...
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The free parking is super nice for the area however the rooms are laid out very strangely, think dorm room industrial vibes, you can hesr every conversation and sound from bed and the bed was rock hard.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice to us
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Amazing
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was so clean and the people were very nice.
Stayed 4 nights in Nov 2025