6/10 Okay
Tiffany L., San Francisco, USA
Nov 29, 2025
Disliked: Cleanliness
Dear Stephanie/Amy,This feedback is intended for you to improve using my experience for your next guests and to protect your brand, The Hostery.First off, this is a CAT HOUSE.It is very obvious from the first sniff. The whole family smelled feline urine. With two with semi-serious allergies, this was a daily battle with Claritin/Benedryl etc. I think you should tell folks to avoid serious disappointment and health issues. When I rent a place with a Hot tub, Fireplace and Desk, I expect to be able to use them immediately. Having a 99 degree ‘warm tub’ for two days is unacceptable. There was no time to keep going back and forth on hot tub controls so we NEVER got to use it. Not having a fireplace lessened the holiday mood. Your dining room and living room seating capacity do not match your sleeping capacity. You advertise that you sleep 12. You do not. Fortunately my family is 10 so we all had a bed. But you CANNOT advertise 12 when there was no pull-out sofa bed or extra bedding.You also provided No extra blankets for the 5 rooms.I had to Clean all cookware and utensils before using.I bought:Can openerFirm pillowServing pieces Bowls/platesStemless wineglassesTissuesShower productsIt’s Fall; Gutters are full.I was sweeping every day, a hand blower would have been great.Bathroom outlets do NOT support blow dryers and GFCI is non-existent. No dressers for surface area and storage.No mirrors. Main floor right sink barely runsIce maker bad
Tiffany L.
Stayed 4 nights in Nov 2025