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Novotel Queenstown Lakeside

Property class: 4

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Photo gallery for Novotel Queenstown Lakeside

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A hotel room with a bed, a desk, a chair, a TV, and a view of a lake and mountains.
A buffet with various food items including fruits, meats, cheeses, and vegetables.
A hot tub with a wooden bench, set against a backdrop of a mountain landscape.
A lakeside view with a mountain backdrop, a row of buildings, and a park with trees.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $188
$164 nightly
$188 total
Total with taxes and fees
Sep 14 - Sep 15

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

A hotel room with two beds, a nightstand, a lamp, and a view of the outside.

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a lamp, a chair, and a view of the outdoors through sheer curtains.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a lamp, and a TV.

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a lamp, and a view of mountains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • Mountain view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Double Room, 2 Double Beds

A hotel room with a bed, a desk with a laptop, a chair, a lamp, and a TV.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

Apartment, 1 Bedroom, Lakeside

  • Partial lake view
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a nightstand, a lamp, and a view of the outside.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(70 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Lakeside

A hotel room with a bed, a chair, a lamp, and a view of mountains.

Room, 1 King Bed, Lakeside

9.4 out of 10
Exceptional
(8 reviews)
  • Partial lake view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Queenstown

A stay at Novotel Queenstown Lakeside places you in the heart of Queenstown, steps from Williams Cottage and Lake Wakatipu. .This family-friendly hotel is 0.1 mi (0.2 km) from Church of St Peters and 0.2 mi (0.3 km) from Cookie Time Cookie Bar.

What's nearby

  • Queenstown Mall - 2 min walk - 0.1 miles
  • Queenstown Beach - 2 min walk - 0.1 miles
  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Skycity Queenstown Casino - 3 min walk - 0.2 miles
  • Skyline Queenstown - 10 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Vudu Cafe & Larder - ‬3 min walk
  • ‪Botswana Butchery - ‬2 min walk
  • ‪Odd Saint - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 273 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including a hot tub, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for dinner at the hotel's restaurant, Elements, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Children aged 15 and younger eat free breakfast.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Queenstown? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Children aged 15 and younger eat free breakfast.
Elements - This restaurant serves breakfast and dinner. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM

Early check-in subject to availability

An early check-in fee will be charged

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 15 and younger eat free breakfast

Rollaway/extra beds are available for NZD 20 per day

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel

Lakeside Novotel Queenstown

Novotel Lakeside

Novotel Lakeside Hotel

Novotel Lakeside Hotel Queenstown

Novotel Lakeside Queenstown

Novotel Queenstown

Novotel Queenstown Lakeside

Queenstown Lakeside

Queenstown Novotel

Novotel Gardens Queenstown

Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Hotel

Novotel Queenstown Lakeside Hotel

Novotel Queenstown Lakeside Queenstown

Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1008 reviews
Rating 8 - Good. 294 out of 1008 reviews
Rating 6 - Okay. 124 out of 1008 reviews
Rating 4 - Poor. 26 out of 1008 reviews
Rating 2 - Terrible. 20 out of 1008 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy with bar and restaurant
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Cem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, valet service is great. Comfy beds and great location A+++
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay, perfect!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance to attractions and restaurants and shopping
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Elamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and clean hotel rooms.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. And perfect location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Location excellent Staff very friendly and helpful Hotel very clean
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the lake, restaurants and cafes. Friendly and approachable staff, clean rooms.
Stayed 12 nights in Mar 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
We will not hesitate to revisit in the future, perfect location for everything, helpful staff, spotlessly clean, nice restaurant (although only used for breakfast on our departure day as Queenstown has so much to offer!). Only improvement would be to refurbish the outdated bathroom, that said it did the job.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, good size rooms, comfortable bed, friendly staff, very close to cafes, restaurants and attractions.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, inside and out. Great location right next to the Queenstown beach.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Lora

Liked: Staff & service
Nice breakfast, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Kyla Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all great. Breakfast was great. Valet service was great. Only negative would be the bathrooms are a bit outdated. Otherwise a great stay & we would recommend
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean. Very conveniently located in the heart of town, but also quiet. Staff were very friendly and helpful and were able to store our luggage after checkout. Staff were helpful recommending sights and transport options.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful and close to downtown
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice gardens
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities
Great room, quality linnen and towels, great service
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to dinning, beach and park.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stay but it was exactly what we needed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

FARIBORZ

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and a very clean place to stay at
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Novotel Queenstown Lakeside overall. The room was cared for daily with clean towels(if needed) and bed made. The hotel itself is situated at the edge of the lake by a wonderful botanical garden. The staff was welcoming and helpful. We didn't need to interact with desk help much after check-in. definitely a great recommendation for staying in Queenstown.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Brian

Clean comfortable and quiet
Stayed 1 night in Mar 2026