- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Room with lake view was amazing. Great service.
Book online or call:1-844-709-7928
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The Queenstown Hilton Resort and Spa is in a breathtaking location and upon arrival we were very nicely greeted by one of the valet team members. However, this is where the pleasantries end. The gentleman behind the counter who was checking us in was curt and almost impatient with us. When we got to our room we were dismayed to realise that two of the light bulbs in the room had blown and the fireplace although looking pretty did not do anything to heat the room. When we asked member of the cleaning team about this the next morning we were informed that the lights would be fixed after our checkout and that the fireplace is in working order. Furthermore our room was dusty and the vent for the central heating above the bed headboard appeared to be mouldy.