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Serena Hotel - Exclusivo Adultos

4.5 star property

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Photo gallery for Serena Hotel - Exclusivo Adultos

View from property
Indoor pool, outdoor pool, free cabanas, sun loungers
Exterior
Presidential Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Rambla Williman Parada 24, Punta del Este, Maldonado, 20100
  • Place, Mansa Beach
    ‪7 min walk‬
  • Place, Playa Las Delicias
    ‪19 min walk‬
  • Place, Museum of American Art
    ‪3 min drive‬
  • Airport, Punta Del Este (PDP-Capitan Corbeta CA Curbelo Intl.)
    ‪44 min drive‬

Room options

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, Partial Ocean View

8.0 out of 10
Very good
(5 reviews)
  • Sea view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View

Suite, Ocean View | View from room

Suite, Ocean View

  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Presidential Room

  • Sea view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Suite, Sea View

  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Suite, Sea View

  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, Sea View

Premium Suite, Sea View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Suite, Sea View

  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Punta del Este

Located in Punta del Este, Serena Hotel - Exclusivo Adultos is by the ocean, within a 15-minute drive of Puerto de Punta del Este and Brava Beach. .This beach hotel is 7.3 mi (11.7 km) from Museo del Mar and 8.5 mi (13.6 km) from Bikini Beach.

What's nearby

  • Mansa Beach - 7 min walk - 0.4 miles
  • Playa Las Delicias - 19 min walk - 1.1 miles
  • Museum of American Art - 3 min drive - 1.3 miles
  • San Fernando de Maldonado Cathedral - 4 min drive - 1.5 miles
  • Francisco Mazzoni Regional Museum - 4 min drive - 1.5 miles

Getting around

  • Punta Del Este (PDP-Capitan Corbeta CA Curbelo Intl.) - 16 min drive

Restaurants

  • ‪McDonald’s - ‬16 min walk
  • ‪Focaccia - ‬3 min drive
  • ‪Beija Flor - ‬2 min drive
  • ‪Parador Parada 31 Playa Mansa - ‬20 min walk
  • ‪Classic - ‬2 min drive

About this property

Serena Hotel - Exclusivo Adultos

Serena Hotel - Exclusivo Adultos offers 31 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 31 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 11:00 AM.
Serena Hotel - Exclusivo Adultos has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of UYU 2000 per pet, per day
Welcoming dogs only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Uruguay Value-Added Tax (VAT) at 10%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Uruguay. Note if you are a resident of Uruguay and your stay is between 15 November to the day after Easter you will be asked to pay VAT. For any stays outside these dates, you are exempt from VAT.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: UYU 2000 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Serena Hotel Punta del Este
Serena Punta del Este
Serena Hotel
Serena Exclusivo Adultos
Serena Hotel Exclusivo Adultos
Serena Hotel - Exclusivo Adultos Hotel
Serena Hotel - Exclusivo Adultos Punta del Este
Serena Hotel - Exclusivo Adultos Hotel Punta del Este

Serena Hotel - Exclusivo Adultos Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 217 reviews
Rating 8 - Good. 68 out of 217 reviews
Rating 6 - Okay. 21 out of 217 reviews
Rating 4 - Poor. 9 out of 217 reviews
Rating 2 - Terrible. 3 out of 217 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is amazing and there are alot of great ammenities in addition to the sunsets, amazing beach and views as well.as service.
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The only negative comment is the pool is dirty and not being cleaned at all. In everything else - good hotel and attentive personnel
Stayed 4 nights in Mar 2023
Verified

4/10 Poor

Pauline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were many things that were not clear before checking in, for example that the restaurant was closed, that we had to leave a deposit after checking in and that breakfast wasn’t included.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa experiencia, la amabilidad de las recepcionistas, mozos la verdad que la atención es excelente y el lugar trasmite una paz y tranquilidad ideal para desconectarte de todo, la accesibilidad a la playa que tiene el lugar es fantástico. 10/10 cuanto instalaciones y atención, muy acorde al precio lo vale es una experiencia única regresaré pronto.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Denis

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel um pouco decadente

Sempre fui neste hotel para almoçar e a comida era maravilhosa, agora trocou o chef e a comida ficou ruim. O café da manhã também estava bem ruim O quarto é muito barulhento, como está quase na rua deveriam no mínimo colocar uma janela acústica A válvula da descarga travou logo no 1º dia mas demoraram 3 dias para consertar.
Stayed 7 nights in Jan 2024
Verified

2/10 Terrible

Òscar

Disliked: Amenities
Desastroso... Me la recomendaron mucho y al final un desastre todo. Habían alquilado el restaurante del hotel para un evento privado o sea tenías que ir a comer fuera. El servicio para tomar algo o picar algo en la piscina o playa era hasta las 5.30pm y nadie avisa nada. Para.colmo alquilaron parte del hotel para otra fiesta privada así q no se pudo ni dormir. Pediré mi retorno de dinero porque no lo merecen!!! Infórnense antes de ir, si tendrán fiestas privadas pq si hay alguna te quedas sin nada!!! Olvidaba, el Gerente se.le ve buena onda pero sin soluciones, y pa remate en la mañana en el desayuno se acabó el café... en fin!
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Margarita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lindo hotel pero sin servicios habilitados El personal muy amable tratando de solucionar todo
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é lindo e confortável, especialmente os funcionários da recepção e da área da piscina. O restaurante é ótimo, mas caro (todos os preços são em dólar). O único senão é que, pelo nível do hotel, os pães e bolos do café da manhã podiam ser de melhor qualidade.
Stayed 5 nights in Mar 2023
Verified

6/10 Okay

Marta Ines

Liked: Cleanliness, staff & service

Varo relación precio calidad

Es un hotel muy bien ubicado, unico en Punta sobre la playa. Las instalaciones son buenas. Los empleados todos muy amables. Le falta detalles como un agua de cortesía en la habitación, servilletas. El desayuno malísimo, mermeladas de cuarta, yoghures todos con azúcar bebibles. panes solo lactal de bolsita.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Luciano

Liked: Cleanliness, property conditions & facilities, room comfort

Colaboração para melhorar serviço restaurante

O hotel foi renovado em sua estrutura de quartos e piscina, o que ótimo. Contudo; o restaurante, café da manhã em especial, com serviço e organização deficitários, devendo retornar ao serviço e ao menu de comidas do recente passado, quando distinto e original proprietário. O restaurante não tem mais a qualidade e serviço de pessoal do passado. Uma pena, pois era bastante procurado em Punta, o que não mais ocorre.
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectaculares días

Excelente, servicio excepcional, calidad de bebidas súper, la comida puede mejor un poco
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy atento y un ambiente muy agradable.
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível, vista sensacional!
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort

Lindo, mas precisa de serviços de alimentação

O hotel é lindíssimo! Os funcionários super atenciosos. Na baixa temporada ( Junho) não tinha serviço de quarto e nem o restaurante funciona a noite de domingo a quinta. Contratamos a parte massagem e professora de yoga. Hotel lindo, mas precisa de serviços de alimentação na baixa temporada.
Stayed 5 nights in Jun 2022
Verified

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un gran hotel

Una muy buena estadía. Atención y servicio inigualables!
Stayed 6 nights in May 2022
Verified

6/10 Okay

Tiago A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada de mais Depois das 15:00hrs nada funcionava bar restaurante
Stayed 3 nights in May 2022
Verified

2/10 Terrible

Patrick

Disliked: Staff & service
Room was very small, limited hot water, no tissue paper, given view of parking lot not ocean as booked, asked for refund as wife was so unhappy we had to book other lodging, manager lied about giving refund and stiffed us for remaining 6 nights we didn't stay at this hotel.
Stayed 6 nights in May 2022
Verified

8/10 Good

Sylvia

Liked: Cleanliness, property conditions & facilities, room comfort

Falta pouco pra ser ótimo

Hotel novo, limpo e localização boa. Ficamos 4 dias e o café da manhã foi rigorosamente o mesmo, bom mas com poucas opções. Chuveiro com pouca vazão de água.
Stayed 2 nights in Mar 2022
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estrutura do hotel está muito deteriorada na área da piscina e praia. A dos quartos está um pouco melhor. Sou cliente há anos e não pretendo mais voltar.
Stayed 5 nights in Feb 2020
Verified

6/10 Okay

eugenio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hay buena voluntad y disposición, pero la realidad es que el hotel se ha quedado muy viejo. Es una pena El lugar, indudablemente es el mejor. El servicio es bueno, siendo muy bueno el servicio de habitaciones Ninguna queja La única queja, es la falta de modernización. Las habitaciones han quedado obsoletas, pero sobre todo los baños. Hoy no se corresponden las estrellas con la calidad de las habitaciones . Los baños, lamentablemente son tercermundistas En todo lo demás, un notable alto.
Stayed 6 nights in Feb 2020
Verified

8/10 Good

Maria Silvia

Liked: Cleanliness, staff & service

Primeira vez excelente, segunda nem tanto

Segunda vez que nos hospedamos no Serena. Na primeira vez a experiência foi muito legal, tanto que decidimos voltar. Dessa vez nos decepcionamos um pouco. O hotel é super bonito, pé na areia, tem um restaurante com vista do mar e serviço de praia. A área da piscina é linda e é o ponto forte do hotel. Por outro lado achamos o quarto ruim, desconfortável, extremamente pequeno, com pouco espaço para circulação (mal tinha espaço para abrir as malas). Isso realmente incomodou. Dessa vez achamos o valor da hospedagem muito alto para o que foi oferecido. Pelo menos na alta temporada, consideramos que não foi boa a relação custo benefício.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service close to the beach, great food and drinks.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
This property is an absolute rip off for what you get. The room is ridiculously small and the mattress was terrible. It's so hard you feel like you are sleeping on a piece of wood. Room faced road which is extremely busy with traffic all day/night. Hard to sleep with all the cars racing by all night long. Food in restaurants is decent but extremely expensive. Condition of the resort is not good. The pool furniture is falling apart due to wear and tear. They do not clean the pool out. There was garbage on the floor of the pool, they never clean it. Some of the staff were nice/friendly. Others were less then helpful. I would not recommend this place to anyone, especially for the price they are charging. Not worth it.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Ana lucia

Liked: Cleanliness, staff & service
Hotel muito agradável. Quarto antigo mas confortável. Um pouco distante do centro da península.
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Margje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed ourselves. Private. Secluded Area of the beach . Beautiful pool area . We liked the Zen feeling and felt very relaxed. Nice continental breakfast with eggs. Rooms are small but cozy. We got a good deal so we thought it worth the money . We went right before Hugh Season We loved it. Good Vibes. Good massage Nice staff. Peaceful!
Stayed 2 nights in Dec 2019