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Tropical Deluxe Princess - All Inclusive

5.0 star property

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Photo gallery for Tropical Deluxe Princess - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Property preview
Free minibar, in-room safe, iron/ironing board, free cribs/infant beds
On the beach, white sand, sun loungers, beach umbrellas
Beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service
$269
$210 nightly
$269 total
Total with taxes and fees
Dec 14 - Dec 15

Explore the area

View in a map
Playas De Bavaro, Higuey, Punta Cana, La Altagracia, 23000
  • Place, Arena Blanca Beach
    ‪1 min walk‬
  • Place, Casino Avalon Princess
    ‪20 min walk‬
  • Place, Cortecito Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪38 min drive‬

Room options

View all photos for Family Room (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room (Super Saver)

  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior (Super Saver)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Single Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Single Suite with Garden View

  • 409 sq ft
  • Sleeps 1

View all photos for Double Suite Superior with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 2

View all photos for Triple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Suite with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Quadruple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Suite with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Suite -5 guests- with Garden View

  • 409 sq ft
  • Sleeps 5

View all photos for Triple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Suite with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Quadruple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Suite with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Suite -5 guests- with Garden View

  • 409 sq ft
  • Sleeps 5

View all photos for Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room with Garden View

  • 344 sq ft
  • Sleeps 1

View all photos for Double Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room with Garden View

  • 344 sq ft
  • Sleeps 2

View all photos for Triple Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Room

  • 344 sq ft
  • Sleeps 3

View all photos for Quadruple Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Room with Garden View

  • 344 sq ft
  • Sleeps 4

View all photos for Triple Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Room with Garden View

  • 344 sq ft
  • Sleeps 3

View all photos for Quadruple Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Room with Garden View

  • 344 sq ft
  • Sleeps 4

View all photos for Superior Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior Room

8.6 out of 10
Excellent
(176 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room

8.4 out of 10
Very good
(94 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds

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Caribe Deluxe Princess - All Inclusive
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Dec 14 - Dec 15
Total with taxes and fees
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About the neighborhood

Punta Cana

With a stay at Tropical Deluxe Princess - All Inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cortecito Beach and 10 minutes from Cocotal Golf and Country Club. .This all-inclusive property is 5.9 mi (9.6 km) from Bavaro Beach and 4.7 mi (7.5 km) from Arena Gorda Beach.

What's nearby

  • Arena Blanca Beach - 1 min walk - 0.1 miles
  • White Sands Golf Course - 19 min walk - 1.0 mile
  • Casino Avalon Princess - 20 min walk - 1.1 miles
  • Cortecito Beach - 6 min drive - 0.8 miles
  • Bavaro Beach - 20 min drive - 5.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 26 min drive

Restaurants

  • ‪El gaucho - ‬8 min drive
  • ‪El Carey Buffet Restaurant - ‬8 min drive
  • ‪Kanalla Sports Bar - ‬7 min walk
  • ‪Restaurant Grill La Brasa - ‬9 min drive
  • ‪Beach bar - ‬9 min drive

About this property

Tropical Deluxe Princess - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Tropical Deluxe Princess - All Inclusive offers 310 accommodations with free minibar items and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Metamorphosis has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 310 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room. If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Enjoy international cuisine at Higuero, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and a meeting room. Free self parking is available onsite.
Higuero - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fogo - Overlooking the pool and garden, this theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Pilon - Overlooking the garden, this theme restaurant specializes in local cuisine and serves dinner only. Reservations are required. Open daily.
Tao - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Sport Bar - Onsite sports bar. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free casino shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Pilon
  • Fogo
  • Higuero
  • Sport Bar
  • Tao

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Motor boating
  • Music library
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Sports massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
At the time of check-in, guests are required to show the confirmation e-mail received after booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 79 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Princess Tropical
Resort Tropical Princess
Tropical Beach Princess
Tropical Princess All Inclusive
Tropical Princess Beach
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach Resort All Inclusive
Tropical Princess Resort
Tropical Princess Resort All Inclusive
Hotel Tropical Princess Beach
Tropical Princess Beach Hotel Punta Cana
Tropical Princess Beach Resort And Spa
Tropical Princess Punta Cana
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Punta Cana
Tropical Princess Beach Punta Cana
Hotel Tropical Princess Beach Resort & Spa Punta Cana
Punta Cana Tropical Princess Beach Resort & Spa Hotel
Hotel Tropical Princess Beach Resort & Spa
Tropical Princess Beach Resort & Spa Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach All Inclusive
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa
Tropical Princess Inclusive

Reviews

Tropical Deluxe Princess - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 766 out of 1685 reviews
Rating 8 - Good. 407 out of 1685 reviews
Rating 6 - Okay. 270 out of 1685 reviews
Rating 4 - Poor. 133 out of 1685 reviews
Rating 2 - Terrible. 109 out of 1685 reviews

Reviews

8/10 Good

Yunior Hernandez, Wilkes-Barre

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty nice, staff it’s the best, the only a think needs improvement are the restaurants, the buffet on my first day was not good organized the food on the containers was not what the signs were showing and the same food repeated on different places around the buffet. There was not enough glasses so it takes me a while to get my drink.
Stayed 3 nights in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in vacation with our children. We took advantage of the kids club and their scheduled activities. Alexandra, the supervisor at the kids club, was fantastic with my kids making sure they were comfortable and having a fun time. We would absolutely consider coming back!
Stayed 7 nights in Aug 2025

10/10 Excellent

Mahmud

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 5 nights in Sep 2025

10/10 Excellent

Juliano, Newark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan A

Stayed 2 nights in Aug 2025

8/10 Good

Kiritkumar Ravjibhai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful just like its name “Tropical deluxe” but the food quality has to be improved. Comparing to other resorts I had been stayed in Punta Cana, the food here is the worst. Other than that, my overall experience in this resort was great. And the best part was there is no upselling, or pressuring us to go for time sharing.
Stayed 5 nights in Aug 2025

2/10 Terrible

Silvia

Stayed 4 nights in Aug 2025

4/10 Poor

Fatimah Jamilah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
It was ok didn't really enjoy the beach because of all the seaweed .. when I'm on vacation I don't wanna be bother our first day until we left there was calling our phones early in the morning trying to sale & sign up for seminars that was very annoying .. food ok I guess if you don't eat pork good luck I think I lost 2lbs & if you can eat the food it's small portions .. then after 10 it's nothing for you to do , it was ok but I wouldn't return
Stayed 3 nights in Aug 2025

10/10 Excellent

Randy

Stayed 2 nights in Aug 2025

4/10 Poor

Robert, Buford

Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning in the room was extremely loud and was deafening. Hotel staff who clean the room had to know how loud. I stayed at this resort about 10 times in the last 4 years. Front desk dismissed my concern. Other issue resort does not allow my uber to pick me up at the entrance door. I must walk to the end of resort to get my uber. When brought up to front desk was told policy. But my uber was able to drop me at the front when I arrived. Why inconvenience your guest to walk to front on the heat with luggage when leaving?
Stayed 3 nights in Aug 2025

10/10 Excellent

Ramona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing and extremely helpful
Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

Traveled with partner
Liked: Amenities
The property was nice, it does need some fixing around the pathway walk to the buildings, also the pool needs to be resurfaced many cracks inside the pool. Our first room was nice until we heard a loud cracking noise and it was a fused which left half of the room with no lights. They came to fixed it within 20 min. The cleaness of the room was good except for limited towels and ripped, no extra toilet paper either. I am sorry to say but half of the staff looked miserable at their job, some of them were not approachable. One of the pool guys very nice and attentive. The entertainment crew were awesome! The guys are the bar not very friendly or smiling. Second time coming to this resort within 6 years and I would definitely look at other resorts for different experience.
Stayed 4 nights in Aug 2025

6/10 Okay

Diana Mírlena

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that this resort was very family-friendly. It had a small water park for kids and a kids’ club, which my family really enjoyed. I also appreciated the nighttime entertainment—it was fun and lively. However, the food was not great, and the service definitely needs improvement. I often had to ask multiple times just to get water or coffee at breakfast before being attended to. Overall, the family activities were the highlight, but the resort needs to work on providing better service and being more welcoming to guests.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2025

8/10 Good

Joanna, WOODHAVEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are great! Needed more food options. The resort is beautiful!
Stayed 7 nights in Aug 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Emza Celebic

Traveled with family
Liked: Amenities
Room was very clean and spacious but it only had one trash can and it was in the bathroom. There was no light in the hallway where our room was so it was hard to unlock the door with our bracelet. View was not great from the balcony. It was very quiet. It was a great place to chill and relax. Loved seeing all the birds, turtles, iguanas while going to our room. Train was such a useful thing that this resort has. To sum it up it was a nice vacation.
Stayed 4 nights in Aug 2025

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness
The mini bar did not get the beverages cold.’we report as soon as we realized on the first day and keep reporting they. They said that is the way the mini bar works. On the day before our departure they installed a mini fridge.
Stayed 7 nights in Aug 2025

10/10 Excellent

Roland, Middle Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very g
Stayed 14 nights in Aug 2025

10/10 Excellent

Wilson, Garnerville

Traveled with family and small children, Traveled with family
Liked: Amenities
The staff was very nice and the food was amazing. Animation was great I really enjoyed it.
Stayed 2 nights in Aug 2025

8/10 Good

Tashanya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good family resort.
Stayed 7 nights in Aug 2025

2/10 Terrible

Yandira

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park and pools were dirty. Room was also dirty and old. We didn’t like the atmosphere in the hotel in general. We left after the first night.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ana, Bronx

Liked: Cleanliness
Disliked: Staff & service
Food was not good at all staff Employees treat you differently because you look Dominican not nice at all refrigerator was no cool at all all staff are looking for money i ask for fried green plantains for my son and kitchen staff say the couldn’t do unless we give them a tip on the side terrible will never come back i been to diffente resort i always purchased from Expedia never experience something similar very disappointed not a single activity in pool area hope it help other people before the purchase this resort thank you goodluck .
Stayed 2 nights in Aug 2025

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Tropical Deluxe Princess in Punta Cana and had a wonderful experience! The resort was very clean, the food was excellent, and there was always plenty to do for both kids and adults. We weren’t able to reserve the specialty restaurants, but honestly that didn’t matter because the buffet was so good and offered a wide variety. One minor drawback was the vendors on the beach, which I thought would be more of an issue, but we just spent more time at the pool and it wasn’t a problem. Overall, it was a fantastic stay, and we definitely plan to come back!
Stayed 4 nights in Aug 2025

2/10 Terrible

Joseph

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Our trip was a nightmare. First, you can’t make a reservation for most of the on-site restaurants until 3 days prior. But you have to be there to do so. Those restaurants were underwhelming at best. There is a 24-hour sports bar. Just skip it. The food was awful. A chicken wing was actually a soggy chicken spine fried and dipped in a curry sauce. There is a buffet and it was a mixed bag. Avoid the burgers, stick with any Dominican dishes, fresh fruit. We were there at a time when there was a lot of seaweed washing up on the beach. When that seaweed bakes in the sun it is awful. Multiple times we asked for extra towels. At best, it took three hours to get them. At worst, eleven hours. If you do not speak fluent Spanish, you will have issues. Either the staff will not tell you things or they will refuse to help you. When the bellhop refuses to come because “I no speak English” and then hangs up, the service is clearly lacking. Our room was small but nice. Except for the smell of mold. It caused my wife to get sick every night of our stay. By the time the resort was willing to let us change rooms, we decided to leave — four days early. Nice things? Wild animals roaming the property. The pools are nice but crowded. The drinks at the pool bars are excellent.
Stayed 6 nights in Jun 2025