Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Miscellaneous
Exterior
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly
The current price is $293
$229 nightly
$293 total
Total with taxes and fees
Jun 2 - Jun 3

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪11 min walk‬
  • Place, Dolphin Explorer
    ‪19 min walk‬
  • Place, Cabeza de Toro Beach
    ‪3 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(164 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.6 out of 10
Excellent
(421 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(84 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(48 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free WiFi

Luxury Room, Pool Access

8.6 out of 10
Excellent
(225 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.2 out of 10
Very good
(23 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(68 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Similar properties

About the neighborhood

Punta Cana

When you stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be on the waterfront, within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. .This all-inclusive property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.

What's nearby

  • Bavaro Lagoon - 11 min walk - 0.6 miles
  • Dolphin Explorer - 19 min walk - 1.0 mile
  • Catalonia Caribe Golf Club - 3 min drive - 0.9 miles
  • Cabeza de Toro Beach - 3 min drive - 0.8 miles
  • Bavaro Beach - 22 min drive - 10.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive
  • ‪Brasería Steak House - ‬2 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 603 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).
Grab a bite at Buffet Principal, one of the property's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This property has 3 meeting rooms available for events. A bus station shuttle is provided at no charge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Basic alcoholic beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Water activities

Kayaking

Rowing/canoeing

Land activities

Fitness facilities

Volleyball

Kids club

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Pool toys
  • Travel crib
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Hand-held showerhead
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3115 out of 6829 reviews
Rating 8 - Good. 1555 out of 6829 reviews
Rating 6 - Okay. 1140 out of 6829 reviews
Rating 4 - Poor. 497 out of 6829 reviews
Rating 2 - Terrible. 522 out of 6829 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Elvin, Las Vegas

Liked: Cleanliness
Stayed 2 nights in Mar 2026

8/10 Good

Luis Alcides Morales

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, things to improve but in overall everything is good
Stayed 3 nights in Feb 2026

8/10 Good

Marie Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff were friendly, Pools were great, beach was nice. Service was extremely slow at the food truck on the beach. Food overall was good! Room was good, clean, comfortable beds. Chairs on balcony were not very comfortable. Check in/out was a breeze. Drinks and service were great! Bring bug spray and itch relief.
Stayed 7 nights in Feb 2026

4/10 Poor

Remigijus

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs to be closed for renovations. It is falling apart. Doors to the room barely holding shut, handicapped bathroom door completely busted and will not close. Pool has coudy water. Food was terrible and getting worse by the day. Steak at "The Cut" dinner was like rubber, deserts like a silicone. Handrails on some stairs falling down and unsafe.Beach was not cleaned and full of seaweed. Property next door was cleaning beach fine, not this one. Liked coffee shop though. This hotel if far from 5 star, closer to 2.5.
Stayed 6 nights in Feb 2026

6/10 Okay

Patricia Lynn

Traveled with partner
Disliked: Staff & service
I’ll start by saying the food was below average and made me and my boyfriend’s stomachs upset the whole trip. Good thing our room had 2 bathrooms. Secondly we got harassed every single day to eat their “premium” breakfast so they could pitch us a time share. They also walked around the resort trying to get people to buy their excursions. Every day multiple times a day we were pulled to the side to try to be sold on something. It was NOT relaxing at all. Next the beds were super hard and I woke up with a backache every day. The staff acted like they did not want to help us at all. There were very few helpful and hospitable staff members. The service at every restaurant sucked and we barely got silverware or drinks even given to us at the buffet. The only saving grace at this resort was the Olivo restaurant. The server was awesome and the food was good. Also, the drinks were extremely inconsistent. We would have good drinks at one restaurant one day and the next day they were disgusting. I would definitely not recommend this resort to anyone unfortunately. The location was good but the overall experience was disappointing for all the money that was spent. On one more note, if you do anything outside of the resort an are transported by a company, be prepared that the staff drive crazy and at multiple points in each ride, I was scared we would get into an accident. And we had 3 different drivers so it is not one specific driver that was the issue, that is just how they drive here
Stayed 5 nights in Feb 2026

8/10 Good

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view, very good pools.Stuff friendly and doing good job. Room cleaning daily, a lot of entertainment. Strong 4 stars.
Stayed 10 nights in Feb 2026

8/10 Good

Yeenerva, Toa Alta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Room clean and spacious
Stayed 3 nights in Feb 2026

6/10 Okay

Leonor

Traveled with partner
Liked: Cleanliness
We had an issue with our room initially air-conditioning was broken. They moved this to us a bad room that we complained. Then they move this to a better one bad thing is when we had dinner at hibachi I found a rodent running across of the hibachi that was not good. I killed it, but no one saw it.
Stayed 4 nights in Feb 2026

8/10 Good

Sandra J

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The buffet stuff are not friendly at all one the older man that goes around singing coffee coffee ‘he need to train them allHow To Give Customer Service
Stayed 5 nights in Feb 2026

4/10 Poor

Loren

Food quality and food options. Drinks quality and drink options. Aggressive sales attempts for their new hotel.
Stayed 4 nights in Feb 2026

8/10 Good

Douglas

Stayed 7 nights in Feb 2026

8/10 Good

Amanda, Woodbridge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entertainment crew was top notch. Nutella, Maria, mairobi, Beyoncé…. Incredible and fun and made our stay extra special!!!! The beach in front of the adults only side was fantastic. The food could use some work but you don’t go away for gormet food. You go to relax and have the best time. Would recommend this place for a workaholic that needs to unwind.
Stayed 7 nights in Feb 2026

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Staff goes above and beyond to help guests.
Jacuzzi
Stayed 2 nights in Feb 2026

2/10 Terrible

Mathew

T
Stayed 7 nights in Feb 2026

4/10 Poor

William

Traveled with partner
This resort rates highly on Expedia but this was not our experience. 1st day we spent most of the day trying to get our air conditioning sorted in the room. Three maintenance men came and left promising to return. Finally at 11pm we were moved to another room. This room was okay, had a poolside view from the 4th storey. The following day the Buffet was flooded and out of commission until our last day. Food was plain, okay but not luxury in any way, à la carte restaurants were basic but good though. The sushi I would go as far to say was excellent! Drinks were good, all bars good as would be hoped for. This may be the saving grace for the party crowd. The beach is very nice with a huge sand bar that extents out into the ocean, great for snorkeling and paddling around. Numerous fish including stingrays so I would advise beach shoes in the water. The pools had good days and bad days. Having had experience in swimming pool maintenance I can see pools that are struggling to maintain a safe level of chlorine. Murky water and the smell of chlorine means free chlorine is not available to deal with contamination. We also witnessed a man vomiting in the pool which cleared us out to the beach… not nice. Also didn’t observe any immediate action to deal with this contamination. I do understand it is difficult to deal with suntan lotion, urine, drinks, body fats etc but swimming pools should sparkle to be inviting to swimmers. Resort also has a building site down one side.
Stayed 6 nights in Feb 2026

10/10 Excellent

Shaniya

Stayed 3 nights in Feb 2026

8/10 Good

Hairo

Liked: Cleanliness, amenities, property conditions & facilities
La habitacion estaba en buenas condiciones pero habían muchos mosquitos. Salí del hotel con picaduras de mosquitos deberían de revisar esa parte para asegurarse que como clientes no pasemos por esto
Stayed 1 night in Feb 2026

6/10 Okay

Denis

Stayed 6 nights in Feb 2026

8/10 Good

Sarabeth

Traveled with group, Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was my second time visiting this resort, the first time visiting with my entire family. The staff is really responsive when anything is needed for the room, we used the app to request more towels and they were delivered quickly. I made all of our a la carte reservations with the front desk, from most to least preferred we tried: sushi, teppanyaki, steak, Peruvian, and Italian. We did the buffet our first night and we all ate well. The room service menu is limited and not geared toward kids. Our kids are 8 and 6, they found preferences at restaurants and buffets: gyoza, deep fried ice cream, fries, nacho chips, chicken nuggets, hot dogs. They were very disappointed by the cheese pizza, and I heard adults were disappointed by the pizza in the Italian restaurant. One thing I would change is being able to order food pool side for kids who are far too excited about the water slides, you cannot take food out of the buffet or sports bar. We didn't try the food truck as there was always a considerable line. The pool bars and staff there are great, they have non-alcoholic piña coladas which our kids really enjoyed. The beach was awesome, it's very shallow for a ways so you can walk around with kids and admire the fish. There are many pelicans around scoping out the fish which is entertaining too. Our kids only did a couple of kids club activities. Overall we had a great time!
Stayed 6 nights in Feb 2026

10/10 Excellent

jessica

Stayed 2 nights in Feb 2026

10/10 Excellent

Dane A

Stayed 3 nights in Feb 2026

4/10 Poor

Fiorlandy

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel service was disappointing for all five of us. While not all the employees were the same, most were unfriendly and always looked angry, never smiling. The only exceptions were some of the entertainment staff who were very kind, as well as the pool bartenders. Our room wasn't cleaned for two days.
Stayed 4 nights in Feb 2026

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, newly renovated rooms. Had so many restaurants to choose from with pretty good food especially the Japanese restaurant on the family side. There’s an adult side and family side and I had access to both. Beautiful pools and beach. Overall amazing time and experience.
Stayed 3 nights in Feb 2026

8/10 Good

karen

Liked: Cleanliness, property conditions & facilities
Resort is close to the airport. It is smaller which makes getting around easy. The buffet food was subpar, just nothing great. Fruit was tasteless, not a lot of options, same thing daily. The restaurants were very good (you have to make reservations). The rooms were adequate and stocked daily with drinks (no snacks). There were not a lot of daily activities available. The evening show was very good but there is a large screen in the background that was broken and pixelated so it really threw off the vibe. The staff was nice but didn’t go out of their way to make you feel welcome. I travelled solo and felt safe. Amenities were average. I think this place is cute but they could do so much better!
Stayed 5 nights in Feb 2026

10/10 Excellent

Freyda Edelita

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Feb 2026