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Review:
Our stay was extremely disappointing, and the property is in urgent need of renovation. We encountered cockroaches in both the room and the hallways. The door moldings were coming off with exposed nails, the ceiling was leaking with pieces falling down, and a picture hanging on the wall even fell and nearly hit my husband. The shower drain was also completely clogged.
The issues didn’t stop with the room. The front desk staff were very unprofessional and made both check-in and check-out unnecessarily difficult. We had booked five rooms, and upon checkout, two of them were incorrectly charged for purchases we never made. Resolving these errors took far more time and effort than it should have.
Overall, this was an unsafe and frustrating experience, and I cannot recommend this property until serious improvements are made.
Considering the size of the property, it would be extremely helpful to have a shuttle running continuously to assist guests in getting from one side to the other. As it is now, the layout is absolutely not designed with accessibility in mind, and it is especially challenging for guests with disabilities.