The Property was amazing, we stayed in the family room and the rooms were great. The only thing was that the safe box did not work and the bathroom was way to small.
Services was terrible, except for a couple of waiters, in general the staff is not friendly, does not like to service and takes very long to resolve. Most of the time their answer is " no" .
Food was horrible. Burgers were made with something like a synthetic meat patty, for example... all the meat and chicken was cooked way too much and dry.
The themed restaurants were OK, the best was wasabi and the indian - but not amazing.
Alcoholic drinks were not good quality (generic)
Could not get a frozen margarita - which is basic in these types of resorts.
Reception: When we arrived, our reservation was not accounted for correctly (not sure if its expedia or the resort) but we were charged more than $1,000 to accomodate my kids which were included in the original reservation.
in general - poor experience.
The hotel was nice and the beach amazing. However, the people selling tours and things in the beach is kind of annoying. all day long....
The tours offered are not good quality and overpriced.