We stayed at El Beso at Ocean El Faro and overall had a good experience. The resort is very large and offers a lot to do, with a fantastic entertainment team that really makes the atmosphere fun and lively.
We stayed during NYE in a Junior Suite with a rooftop, and the room itself was spacious. The AC system and ceiling fan worked very well, which was much appreciated. That said, the room could definitely use some renovation. We didn’t have the hanging chair shown in the photos, one of the sinks was leaking, and the USB charger didn’t work. Our butler, Carlos Enrique, was very responsive and quickly arranged for someone to fix the sink. The USB still didn’t work, but we found a workaround.
Carlos truly stood out—he was very helpful with dinner reservations, daily communication, and any requests we had, which made our stay much smoother.
The Blue team at the pool was excellent and kept things energetic and fun throughout the day. The pool area itself was enjoyable, though it could have been cleaner at times.
Overall, despite a few maintenance issues, we had a good experience thanks to the service and entertainment, and we enjoyed our time at the resort.