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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

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Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
Room (THE PINEAPPLE) | View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included
$490
$490 nightly
$490 total
Total with taxes and fees
Feb 25 - Feb 26

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪61 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.2 out of 10
Very good
(77 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Garden view

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.2 out of 10
Very good
(45 reviews)
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Beach view

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.8 out of 10
Good
(20 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Resort view

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Resort view

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Resort view

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds
  • Resort view

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Resort view

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds
  • Resort view

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • 484 sq ft
  • Sleeps 4

View all photos for Room Superior with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior with Pool View

  • 602 sq ft
  • Sleeps 4

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.2 out of 10
Very good
(176 reviews)
  • Sleeps 4
  • 1 King Bed
  • Garden view

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(67 reviews)
  • Sleeps 4
  • 1 King Bed
  • Resort view

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Ocean view

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Garden view

View all photos for Suite with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Garden View

  • 764 sq ft
  • Sleeps 4

View all photos for Suite with Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Ocean View

  • 764 sq ft
  • Sleeps 4

View all photos for Family Suite -6 guests- with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 guests- with Sea View

  • 2292 sq ft
  • Sleeps 6

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • 516 sq ft
  • Sleeps 4

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About the neighborhood

Punta Cana

With a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma in Punta Cana (Uvero Alto), you'll be within a 15-minute drive of Sirenis Aquagames Water Park and Macao Beach. .This all-inclusive property is 11.4 mi (18.3 km) from Arena Gorda Beach and 15.2 mi (24.5 km) from Los Corales Beach.

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 14 min drive - 5.8 miles
  • Cana Bay Golf Club - 23 min drive - 10.5 miles
  • Punta Blanca Golf Course - 25 min drive - 11.9 miles
  • Arena Gorda Beach - 28 min drive - 12.8 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Carnival - ‬15 min walk
  • ‪Wink - ‬17 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪C/X Culinary Experience - ‬10 min walk
  • ‪The Reef - ‬16 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 460 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mediterranean cuisine at Zest, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 769 out of 2092 reviews
Rating 8 - Good. 441 out of 2092 reviews
Rating 6 - Okay. 352 out of 2092 reviews
Rating 4 - Poor. 227 out of 2092 reviews
Rating 2 - Terrible. 303 out of 2092 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tahirah

Stayed 3 nights in Dec 2025

6/10 Okay

Marta

Liked: Staff & service
Stayed 4 nights in Oct 2025

6/10 Okay

Diana

Disliked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Madalena

Liked: Cleanliness, staff & service, property conditions & facilities
I really great place for family.
Stayed 2 nights in Oct 2025

2/10 Terrible

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go Elsewhere, not a good experience.

Swim up bar was nice, pools were also nice. Buffet food options lacked diversity and options, overall it was not good. Only one restaurant open per night and the reservations fill up FAST. Do NOT trust the guest service people to set your reservation, my first reservation was set by them but when I got to the restaurant they did not have it so I was forced to eat the buffet again. The Italian restaurant gave the entire family food poisoning all 4 of us vomiting all night (2 adults 2 kids). The WokWok restaurant was great! For a kid focused resort there was not a lot of kid focused attractions. The character restaurant costs extra ($200 USD for my family) and was NOT worth it. Everything was extremely over inflated in price (excursions all about 4x the price, example private beach was $180 per adult, but I could book the same one for $50 on my own). Arcade area is about 3-5 dollars per game, kids toys I wasn’t too surprised on the high prices. The kids water park was pretty enjoyable. Just a short 3 minute walk from front lobby to the park. Kids really enjoyed the park even though it was a little lacking in attractions. It was just a big splash playground and a lazy river. Nothing else. The room was good and kept very clean by the cleaning staff. They even really helped us out at 1am when the whole family was sick with food poisoning and the kids had vomit on their beds. I really appreciated the staffs quick help to clean it. Overall I would never recommend it go back.
Stayed 6 nights in Oct 2025

2/10 Terrible

Omayra, Massapequa

Traveled with family
Disliked: Staff & service
The restaurants with reservations is a headache to actually make the reservations and they get full right away, our last 2 nights we were not able to get a reservation in any of the restaurants and the buffet was a big line outside to try to get in, the staff was very rude and unfriendly considering this is a kid friendly resort, they do not cater to the children, I wouldn’t recommend this resort to anyone.
Stayed 3 nights in Oct 2025

4/10 Poor

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I visited with my wife and our two kids, ages 2 and 4. The room wasn’t ready until about 45 minutes after the scheduled check-in time, but that’s not really my main concern. Overall, I liked the resort, but I can’t give it 5 stars because my 4-year-old nearly lost his life — if it weren’t for how quickly I reacted. The pool surrounding the kids’ water park is 3.6 feet deep, which is quite deep for children under 4. I think it’s poorly designed to have such a deep pool around an area meant for young kids. They do have lifeguards, but wearing life jackets isn’t required like in other places, meaning you’re basically swimming at your own risk. On our first day, we went to that water park and didn’t realize the pool was that deep for small kids. We lost sight of our son for about three minutes, and when I finally found him, he was in the pool alone — no staff had noticed. He was holding onto the edge, and I still don’t understand how the situation didn’t turn tragic. I believe the hotel is irresponsible for not requiring young children to wear life jackets.
Stayed 7 nights in Oct 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

6/10 Okay

Anjali

Stayed 4 nights in Oct 2025

6/10 Okay

Anjali

Traveled with family and small children
Disliked: Staff & service
I like the swim up pool room, the room staff did not disturb you, what i dont like was the staffs being dishonest and werent available when you needed helped with something inportant, they were mostly standing around having conversations but say they were busy.
Stayed 4 nights in Oct 2025

2/10 Terrible

lamesha

Stayed 2 nights in Oct 2025

4/10 Poor

Chealsy Castillo

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Paid for an upgrade room had ants on the balcony . Couldn’t lay on my balcony The water park wasn’t completed and customer service was terrible until I paid extra to become an elite prestige traveler member . They said you needed a reservations for every restaurant when I made them. I was the only person there and you didn’t need any reservations. There isn’t a lot of things to do for my 8 year old son .
Stayed 5 nights in Oct 2025

4/10 Poor

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

danilsa

Traveled with family and small children, Traveled with partner, Traveled with family
THE ROOMS NEED MORE MAINTENANCE , RUGS WHERE DIRTY , SOME WATER BUGS ,NOT ENOUGH. TOWELS ,SWIM UP POOL DIRTY , WHICH COST EXTRA TO HAVE IN THE ROOM ,
Stayed 3 nights in Oct 2025

2/10 Terrible

Ambria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived, this stay was a nightmare. No welcome drink, no greeting — just rushed straight to the front desk where I was aggressively upsold a swim-out room that had to be paid in cash. Then I was handed off to a concierge who tried to pressure me into a timeshare presentation. I told him I’d been traveling 13 hours with an overstimulated child and just wanted to rest, yet he kept pushing. When I finally got to my room, the mini bar was empty. The food was mediocre, and the drinks were so watered down they tasted like virgin cocktails. The bathtub leaked all over the floor, the shower flooded the bathroom, and the mini bar was hot. Maintenance came, but somehow made it worse. No one ever followed up or cared to fix anything. Throughout my stay, I was harassed by multiple timeshare salespeople — at least four or five times. When I finally complained, a staff member pretended to “send an email” to fix things, but of course, nothing was done. At checkout, the power went out for over two hours. We packed in the dark and heat because the air conditioning barely worked. Staff were rude, especially if you don’t speak Spanish, and they still expected tips for poor service. As someone who’s worked in the hotel industry, this level of service is unacceptable. Just because it’s a family resort doesn’t mean guests should have to deal with filth, broken rooms, and pushy sales tactics. Being followed around the gift shop like a thief was the final straw.
Stayed 3 nights in Oct 2025

10/10 Excellent

SACHA GABRIELLE MC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for my family and I. I highly recommend this resort.
Stayed 5 nights in Oct 2025

8/10 Good

Saad, Brossard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it a 5 star however my room AC was broken for 3 days - and we only got it changed on the 4th/7 nights. Food options are available, activities every day Recommended for families with babies to 8 years old, not worth it for teenagers, At your seat service was great.
Stayed 7 nights in Oct 2025

8/10 Good

Rocio Salas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entretenido y personal amable
Stayed 4 nights in Oct 2025

2/10 Terrible

Valery

Stayed 3 nights in Oct 2025

10/10 Excellent

Talanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

2/10 Terrible

Demetria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hice una reserva para mi cumpleanos, fui con mi mama, mi esposo, y mi hija reserve 3 dias 2 noches primero desde que llegamos al hotel se suponia que el check in era a las 3:00 pm, esperamos hasta las 3;30pm y me dicen pueden subir usted y su esposo a su habitacion y yo les dije como asi y mi mama su habitacion ? oh ella puede ir con ustedes su habitacion estara al lado que es que la estan terminando de limpiar me quedue en shock ok subimos porque andaba con mi bebe y quedaron de llamar o a mi que llamara eran las 4 y nada asi que llame y dicen ok puede ir a su hab. ya esta casi lista pero ya puede entrar , cuando llegamos a su hab. esta saliendo la de limpieza cerro la puerta y nos dijo que abrieramos con la llave pues tratamos y nada volvemos a mi hab. y llame a reservacion y me dicen que mi mama que baje a buscar la llave al momento le dije que me comunicara con un supervisor porque como iba mi mama a ir tan lejos a buscar una llave , entonces dicen ok le vamos a mandar una casi a las 5 de la tarde despues llamamos porque el aire no servia mandan a alguien a chekarlo y segun el lo arreglo pero nada no sirvio nunca en los dias que estuvimos ahi la segunda noche llamamos para lo mismo y nada nos contestaron y colgaron y jamas volvieron a llamar, ibas a recepcion nadie te ayudaba para nada , llamabas y nada una mala actitud quisimos hacer una reserva en uno de losrestaurantes y nada no pudimos fuimos a recepcion para ver si nos ayudaban y nos dijeron que ahi no era su traba
Stayed 2 nights in Oct 2025

10/10 Excellent

Karimar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure and a smooth stay
Stayed 1 night in Oct 2025

2/10 Terrible

Dondre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food options were terrible , our tv did not work until our 4th day , the power kept going in and out then we had to go a few hours without any water in our room so we couldn’t take a shower when we told customer service they did nothing to compensate us but give us a sorry
Stayed 4 nights in Sep 2025

8/10 Good

Nycole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

shalim

Stayed 3 nights in Jul 2025