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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property

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Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

View from property
Creator video - submitted by Ariblesssed
Free daily buffet breakfast
Exterior
Water park

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
$543
$543 nightly
$543 total
Total with taxes and fees
Feb 3 - Feb 4

Explore the area

View in a map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪12 min walk‬
  • Place, Arena Gorda Beach
    ‪13 min drive‬
  • Place, Bavaro Beach
    ‪30 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪46 min drive‬

Room options

View all photos for Quadruple Suite Standard with Garden View

Spa | Sauna, Turkish bath, body treatments, hydrotherapy, aromatherapy

Quadruple Suite Standard with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Standard with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Superior with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Superior with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Junior with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Sleeps 4

View all photos for Double Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Junior with Garden View

  • 807 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Deluxe with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Deluxe with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with Garden View

  • 1711 sq ft
  • Sleeps 6

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.2 out of 10
Wonderful
(54 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

9.0 out of 10
Wonderful
(35 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.4 out of 10
Exceptional
(29 reviews)
  • 818 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • 815 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

8.0 out of 10
Very good
(5 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.2 out of 10
Good
(13 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 781 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 1715 sq ft
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • 1715 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite Economy with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Economy with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Luxury with Garden View

  • 775 sq ft
  • Sleeps 3

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • 781 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 781 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Suite Economy with internal view

  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Double Suite Economy with internal view

  • 775 sq ft
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with View

  • 1711 sq ft
  • Sleeps 6

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

  • 775 sq ft
  • Sleeps 2

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About the neighborhood

Punta Cana

With a stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort in Punta Cana (Bávaro), you'll be within a 15-minute drive of Cana Bay Golf Club and Cocotal Golf and Country Club. .This all-inclusive resort is 5.8 mi (9.4 km) from Macao Beach and 14.4 mi (23.2 km) from Bavaro Beach.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 12 min walk - 0.6 miles
  • Arena Gorda Beach - 13 min drive - 1.5 miles
  • Cocotal Golf and Country Club - 19 min drive - 6.5 miles
  • Los Corales Beach - 22 min drive - 8.1 miles
  • Bavaro Beach - 30 min drive - 10.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Quisqueya - ‬14 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Kaori - ‬13 min drive
  • ‪Ipanema Restaurant - ‬3 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury resort on the beach, with 13 outdoor pools
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a health club, a hot tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Treat yourself to a stay in one of the 1775 individually decorated guestrooms, featuring outdoor private hot tubs. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Toro, one of the resort's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 20 bars/lounges, or 4 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This resort has 65000 square feet (6039 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Toro - Onsite theme restaurant.
Gallos - Onsite theme restaurant. Open daily.
Ciao - This theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Ipanema - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.
Isla - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (65,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1243 out of 2332 reviews
Rating 8 - Good. 435 out of 2332 reviews
Rating 6 - Okay. 292 out of 2332 reviews
Rating 4 - Poor. 136 out of 2332 reviews
Rating 2 - Terrible. 226 out of 2332 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Waverly

Traveled with family
Liked: Cleanliness, property conditions & facilities
i think they should have natural juice at least for breakfast- and free surfing board for kids at least one time - 20 minutes.
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Stayed 4 nights in Nov 2025

8/10 Good

Tania, miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2025

6/10 Okay

Tarek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.
Stayed 4 nights in Oct 2025

8/10 Good

Christin

Stayed 3 nights in Oct 2025

2/10 Terrible

Alex

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Resort was nice,nice beach,alot of pools,good waterpark. Some restaurants was good. Service is very bad. Room was good but shower was very dirty, all the handels and switches in room was dirty. Food in market was bad,nothing to eat. Have to look for my room by myself ,at checkout same thing ,i set the pick up time at 10.20 no one show up. But main problem on thus resort was that they sell on weekends cheap administration to Resort to local people. Loks like was around 300 young man ,they took over the all resort,they run in waterpark next to the kids. You can't get to any slides. At pool same thing,very dirty:towels everywhere, food,cups from drinks,very loud, jumping in the pool in they socks,taking shower nextbto the pool in they underwear. Never go back ther. I like DR first time i experience something like that.
Stayed 6 nights in Sep 2025

2/10 Terrible

noam, Key west

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
⚠️ Do Not Stay at Hard Rock Punta Cana – Unsafe and Unhygienic Our “luxury” family vacation turned into a complete disaster. My son developed a severe allergic rash from the chlorine-filled pools, and my baby daughter had an asthma attack caused by the mold and humidity in the room. The rooms were dirty, moldy, and smelled terrible. Instead of cleaning, staff used machines that released strong chemicals to mask the odor. We were moved several times, but every room was the same. Even worse — a housekeeping manager entered our room and took photos of my baby without my consent. When I complained, they offered a massage and asked me to sign a confidentiality agreement instead of addressing the problem. The hotel is falling apart — broken elevators, leaking ceilings, and unsafe conditions everywhere. The “concierge” tried to sell me a vacation package without any written contract. This is not a 5-star resort, it’s a health and safety hazard. If you care about your family, stay far away from Hard Rock Punta Cana.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ruzanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

6/10 Okay

Rosalyn Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was just ok but nice due to small crowd.
Stayed 2 nights in Sep 2025

10/10 Excellent

gregory anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were nice.
Stayed 4 nights in Oct 2025

10/10 Excellent

akash

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool Service was the best
Stayed 7 nights in Oct 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food overall was not up to part in most of the food vendors I tried.
Stayed 2 nights in Jul 2025

10/10 Excellent

SINUHE, Bergenfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the Hard Rock Hotel Punta Cana. It’s a great place to go on vacation with your kids. There are tons of fun activities to keep them entertained while we relax and enjoy as well. We really enjoyed the shows during the night time, as well as the walking and all the activities throughout the resort. A special thank you to Laura for all her help during our visit, she truly made our experience memorable. Everyone we met from the restaurant staff, pool attendants, cleaning crew, transport team, and security was very friendly and made our stay even more pleasant. This resort is definitely worth visiting again. Highly recommended.
Stayed 4 nights in Oct 2025

2/10 Terrible

Juan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Terribly maintained . Food needs to be upgraded. For the cost and the class of this resort I would not stay here again . There is not a variety of restaurant's and the staff is not very helpful. The only person that was attentive to us was Senor Ramon Fuego at the pool . He was the best at service. We appreciated his service.
Stayed 3 nights in Oct 2025

8/10 Good

MIRIAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience love it
Stayed 5 nights in Sep 2025

8/10 Good

yanit, New Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.
Stayed 3 nights in Oct 2025

8/10 Good

Natali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was so fun! Water aerobics and the dj were great. The swim up bar was clean and the bartenders were efficient.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

jairis Heriberto

Stayed 2 nights in Sep 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times
Stayed 2 nights in Oct 2025

10/10 Excellent

Kadrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and the workers are even better
Stayed 4 nights in Oct 2025

10/10 Excellent

EIMAR Y CAMBINDO, KATY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Fadil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice beach, very clean food was good but not great. I did not like the $100 accidental damage deposit per night .
Stayed 11 nights in Aug 2025

2/10 Terrible

Yaima

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente decepcionada de este hotel ,la limpieza tienen que mejorarla grandemente ,la animación es solo cuando hacen actividades y luego ya dejan cualquier música repetitiva mil veces.La comida del buffet horrible ,la semana entera la misma comida,sin variación alguna,decepcionante ni buen sabor tenía .No recomiendo este hotel ,ni mal gasté su dinero ,ni pasé unas vacaciones infeliz con su elección .
Stayed 4 nights in Sep 2025