I’m honestly shocked this resort has so many good reviews, because our experience was not good. We arrived on my boyfriend’s birthday and the birthday package I ordered—banner, cake, champagne—wasn’t done at all.
The room had a loose floor tile, the shower ran out of hot water, and the towels left white lint everywhere. The toilet stopped flushing (they did fix it), the remote didn’t work until replaced, and the patio door had no outside handle, making it almost impossible to open. There was no room service for our building, which was never mentioned when booking. Even the blow dryer didn’t work, and it took nearly an hour to get a new one before dinner.
Food service was disappointing. I saw a cook leave the bathroom without washing her hands. At the buffet, drinks took forever and we were often ignored. One night we didn’t get our wine until after we finished eating. The Spanish and Asian restaurants were fully booked for the entire week when we arrived, so we had buffet the first two nights. The Italian restaurant messed up our orders the times we were able to get it. Only the steakhouse and bartenders had good service.
There was no nightclub as advertised—just an underwhelming sports bar. Sunscreen at the pharmacy was $44, so bring your own.
They did set up a birthday surprise for me on our last day, which was nice, but it didn’t make up for the issues or the failed surprise for my boyfriend. I wouldn’t stay here again.