I have given this hotel the grace of knowing that they were probably understaffed. I stayed 3 nights and I’m glad I did not extend my stay to 5. The staff some of them were pretty nice but some you could see they were overworked, some interesting things happened. We booked for the adults only, and were place in the grand palace…when asked it was “due to capacity “ which does not reflect my reservation…this is a reservation so what do you mean capacity. We were kindly walked to our rooms, long walk since we checked in in the adults side. My key didn’t work, the room was not cleaned properly and we were given only two towels, of course we called politely and asked for our jacuzzi to be cleaned and it never happened, when I called for the towels I was told I couldn’t get a new one until the next day which I understood because it was like 11-12 we were two people, we had one hand towel that we used for the floor by the shower and used the other two. After a long day of travel we went to bed to be waken up at 2 am with a person with towels…. I explained that we were told that we had to wait till the next day, the lady explained it was not true and that she did not have hand towels. I took the towels and moved on, then at 6 am someone knocked again with towels… my stay felt like a hospital I was already irritated, the free wine was bad, I cannot speak for the liquor because neither me or the other person drinks. You can only take their taxis out of the hotel no Ubers allowed in.