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Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

4.0 star property

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Photo gallery for Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

A swimming pool with clear blue water, surrounded by lush greenery and palm trees.
Property video
A balcony with a white table and chairs, overlooking a coastal view with cliffs and a road.
A wooden gazebo surrounded by lush tropical plants and a stone pathway.
A resort with a large building, a swimming pool, and a tennis court.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Avenida de Colon , 22, Puerto de la Cruz, Tenerife, 38400
  • Place, Martianez Shopping Centre
    ‪2 min walk‬
  • Place, La Paz Lookout
    ‪9 min walk‬
  • Place, Plaza del Charco
    ‪12 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪69 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed
  • Free WiFi

View all photos for Standard Room, Sea View

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, Sea View

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room (Teide View )

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room (Teide View )

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom (2 Adults + 2 Children)

A hotel room with a bed, a sofa, a coffee table, and wall art.

Junior Suite, 1 Bedroom (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Standard Room, Sea View (2 adults and 1 child)

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, Sea View (2 adults and 1 child)

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Junior Suite (2 adults and 1 child)

A hotel room with a bed, a sofa, a coffee table, and wall art.

Junior Suite (2 adults and 1 child)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room (2 Adults + 1 Child)

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed
  • Free WiFi

View all photos for Standard Room (Teide View 2 adults + 1 child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room (Teide View 2 adults + 1 child)

  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed (2 Adults + 1 Child)

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds (2 Adults + 1 Child)

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 Queen Bed

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed (2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 Queen Bed (2 Adults + 1 Child)

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Teide View)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed (Teide View)

  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Teide View 2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 1 King Bed (Teide View 2 Adults + 1 Child)

  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds (Teide View)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds (Teide View)

  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds (Teide View 2 Adults + 1 Child)

A hotel room with a large bed, bedside tables, a chair, and a door leading to another room.

Standard Room, 2 Double Beds (Teide View 2 Adults + 1 Child)

  • Mountain view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Sea View

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 1 King Bed, Sea View

  • Ocean view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Sea View (2 Adults + 1 Child)

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 1 King Bed, Sea View (2 Adults + 1 Child)

  • Ocean view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Sea View

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 2 Double Beds, Sea View

  • Sea view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Sea View (2 Adults + 1 Child)

A hotel room with two beds, a view of the sea, a chair, a small table, and two nightstands with lamps.

Standard Room, 2 Double Beds, Sea View (2 Adults + 1 Child)

  • Ocean view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite, 1 King Bed

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed (2 Adults + 1 Child)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite, 1 King Bed (2 Adults + 1 Child)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed (2 Adults + 2 Children)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Junior Suite, 1 King Bed (2 Adults + 2 Children)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed (3 Adults + 1 Child)

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 1 King Bed (3 Adults + 1 Child)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 2 Double Beds

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds (2 Adults + 1 Child)

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 2 Double Beds (2 Adults + 1 Child)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds (2 Adults + 2 Children)

A hotel room with a bed, desk, chair, and a ceiling fan.

Junior Suite, 2 Double Beds (2 Adults + 2 Children)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds (3 Adults + 1 Child)

A living room with striped sofas, a glass coffee table, a TV, and a radiator.

Junior Suite, 2 Double Beds (3 Adults + 1 Child)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

Similar properties

Property grounds
H10 Tenerife Playa
Puerto de la Cruz
  • Pool
  • All inclusive available
  • Kids pool
  • Free WiFi
4.0 out of 5, Very Good, 474 reviews
$143 nightly
The price is $153
Aug 30 - Aug 31
Total with taxes and fees
H10 Tenerife Playa

About the neighborhood

Puerto de la Cruz

With a stay at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection, you'll be centrally located in Puerto de la Cruz, just a 4-minute walk from Lago Martianez Swimming Pools and 8 minutes by foot from Tenerife Beaches. .This beach hotel is 16.6 mi (26.7 km) from Teide National Park and 0.1 mi (0.1 km) from Playa Martianez.

What's nearby

  • Martianez Shopping Centre - 2 min walk - 0.1 miles
  • Tenerife Beaches - 7 min walk - 0.4 miles
  • La Paz Lookout - 9 min walk - 0.5 miles
  • Plaza del Charco - 12 min walk - 0.7 miles
  • Taoro Park - 15 min walk - 0.8 miles

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Bar El Camino - ‬5 min walk
  • ‪The Gramophone Bar - ‬3 min walk
  • ‪Bar Cafeteria Bangosol - ‬5 min walk
  • ‪La Cazuela - ‬5 min walk

About this property

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection offers 261 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to furnished balconies. Satellite television is provided. Bathrooms include shower/tub combinations and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 261 air-conditioned guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a hair salon.
Grab a bite to eat at Main Restaurant Teide, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 2594 square feet (241 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.
Main Restaurant Teide - This restaurant serves breakfast, lunch, and dinner. Open daily.
Italian Portofino - Overlooking the garden, this restaurant serves dinner only. Reservations are required. Open select days.
Mediterraneo - Overlooking the garden, this restaurant serves dinner only. Reservations are required. Open select days.

All inclusive details

All-inclusive room rates at Bahia Principe Explore San Felipe - Hyatt Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Basic alcoholic beverages included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (EUR 15 per day)
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Italian Portofino
  • Main Restaurant Teide
  • Mediterraneo

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,594 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 1965
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: EUR 15 per day
  • In-room safe fee: EUR 3.50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Sunlight Bahia Principe San Felipe Hotel Puerto de la Cruz
Bahia Principe San Felipe Hotel
Bahia Principe San Felipe Hotel Puerto de la Cruz
Bahia Principe San Felipe Puerto de la Cruz
Bahia Principe San Felipe Tenerife/Puerto De La Cruz
Sunlight Bahia Principe San Felipe Puerto de la Cruz
Bahia Principe Sunlight Felipe
Sunlight Bahia Principe San Felipe
Bahia Principe Sunlight San Felipe Hotel
Bahia Principe Sunlight San Felipe Puerto de la Cruz
Bahia Principe Sunlight San Felipe Hotel Puerto de la Cruz

Bahia Principe Explore San Felipe - Hyatt Inclusive Collection Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 109 out of 326 reviews
Rating 8 - Good. 145 out of 326 reviews
Rating 6 - Okay. 39 out of 326 reviews
Rating 4 - Poor. 17 out of 326 reviews
Rating 2 - Terrible. 16 out of 326 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Great staff Good food and drink Hotel lovely and clean
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The best tropical destination yet. We felt really safe and cared for.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Anemette

Liked: Staff & service, amenities
View to the sea - Staff - reception, bar, restaurant
12. floor
Pool
Evening
12. floor - corner huge balcony
Stayed 11 nights in Oct 2025
Verified review

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was very good. I would give it 5 stars but the room given to us was very outdated and the room reeked of sewer smell. We complained but nothing was done while we occupied it. Putting the stoppers in the plugs helped. Other than that property was very good.
Stayed 12 nights in Mar 2026
Verified review

8/10 Good

Kerry Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean but in need of an upgrade. Bathroom in need of upgrade - bath was very plastic feeling and shower rather feeble. The staff were excellent, they went above and beyond for us as we were celebrating a 21st Birthday while there. Had a sea view. Food choices were good although sometimes the food was lukewarm. I did notice some people microwave their food. Entertainment was good, something for everyone during the day and at night too - Entertainment team were very good Hotel is family friendly Overall had a lovely week away
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Christopher Charles

Liked: Cleanliness, amenities, property conditions & facilities
First Class
Stayed 13 nights in Jan 2026
Verified review

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, especially Lucia.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Walt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and amazing staff!
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Stanley

Liked: Staff & service
Good
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Andrew Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Always eager to help guests.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. Check in was simple. We arrived a little early due to flight times but were able to store our bags and start using the facilities straight away. Then, when our room was ready, we had a lovely spacious and clean room overlooking the pools. Ery and Blue on the entertainment team were outstanding, full of of fun and enthusiasm throughout our stay for all of the daytime and evening activities. They were joined by Hector and Romen, two trainees, who quickly established themselves in the entertainment team and the four of them really made our holiday. Unfortunately, the day that Ery and Blue were both off, the cover staff (Laura) was a little lacklustre. The food was very good and definitely one of the better all-inclusive buffets I have experienced. There was good variety and always being topped up in both the main restaurant and the snack bar. The check out experience was a little disappointing. The reception staff were more interested in checking in new guests early than letting us check out. If our transfer to the airport had been any earlier, we may have had a problem. All in all, a very lovely stay and we will return
Stayed 7 nights in Apr 2026
Verified review

2/10 Terrible

Barry

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A very disappointing hotel in desperate need of refurbishment. Our Junior Suite was nothing like the photographs in the hotel promotion. It was a dark gloomy room with dangerous wiring. The tv couldn't be plugged in and the door to the balcony wouldn't lock. (We were on the first floor and the unlocked door was a real worry.) The food was mediocre. Entertainment left a great deal to be desired.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
💪🌎
Stayed 7 nights in Sep 2025
Verified review

2/10 Terrible

Ewelina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend to anyone. Never stay there again. We paid almost $500 per night and it was wast of money. We had cockroaches in the room. Room was old. They charge €15 per night per car. Never find parking on the street. We had breakfast and dinner included in the price but we had to pay for the water at dinner (anything do drink you have to pay). Never happed in different hotel. This hotel is overpriced.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great sea view, close to Puerto De La Cruz historical center, nice staff, good food. Good place to relax. A few more deckchairs by the pool and a few more parking spaces would be welcome
Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2023
Verified review

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location. Front of sea and close to all resto. Buffet is so so. Lot of eldery german Hard bed. Smell. A/C with dust Ot is a 3 *
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value clean and friendly stay

Excellent stay. Great value. Food was great staff friendly. Loved it when staff showed you to a table rather than the usual all inclusive scrum to get seated together. Food refreshed frequently and wide variety to suit picky kids. Hardly any queues to bar. Ok the lifts are a bit slow but if that’s the negative …. Definitely visit again
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
First class
Stayed 14 nights in Dec 2024
Verified review

8/10 Good

Rolf

Liked: Cleanliness, staff & service
Nice view, polite personel, nice ground floor and park with pool area. Room floors and room were looking a bit tired after many years. Over all impression is good and it was a pleasent stay. overallin use.
Stayed 7 nights in May 2023
Verified review

4/10 Poor

Aimee

Disliked: Cleanliness, property conditions & facilities, room comfort
We had a really disappointing experience at this hotel. It is definitely not 4 stars, 3 if you get a renovated room, less if you’re in the others (which make up the majority). We were given the latter to start with and the room was shabby and dirty, paint peeling off all of the furniture and mould in the bathroom. The food was average (avoid the a la carte restaurants completely as these are worse, and charge you if half board). The pool area is nice and it’s a convenient location. The spa was nice but again this is an extra charge and not made clear. Some staff cheerful and helpful, others are really rude. Not quite sure how this hotel has the ratings it does, maybe from a few returning customers. I’d definitely avoid.
Stayed 5 nights in Nov 2025
Verified review

4/10 Poor

Antonio

Poor quality

Hotel needs to be renovated urgently!
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities
The good: We had a great time. Everything was very clean and the staff was very attentive. The entertainment staff did an amazing job with the kids. The food was always good and plentiful as were the drinks. The location couldn't have been more perfect. The bad:Elevators definitely need serviced. Showers have poor water pressure. The air conditioning didnt work on our first night and there was a leak in our ceiling. One bartender always seemed a bit grumpy. All of the entertainment was geared towards the kids leaving the adults with only drinking to entertain ourselves.
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities
Food was good, pool area well taken care off and staff in the pool bar area well helpful and very friendly. The lounge bar often had queues in the evening thought the staff worked very hard to keep things moving. Didn’t like the fact that only local spirits on offer for all inclusive and full price charged for branded spirits. Other hotel I have visited charged a supplement not full price.
Stayed 12 nights in Jun 2022

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