When I arrived and checked in the young lady was on the phone. She basically ignored me until after standing there for about 5 minutes and then she said sorry, be with you when I can. When going up to my room, there were food crumbs and dirt on the stairs. When I first arrived, my toilet did not flush. I was in UT for an event, and left for approx 8 hours. When I returned, it flushed, but barely and there was still food on the stairs. That was there when I left. Breakfast was sub par. You ran out of knives and spoons and there was no one at the front desk. I will not be staying there again.