Staff, I was charged $161 for NO reason at all, just money taken from my account, I guess, just because I showed up for my reservation. Was told it would go back to my account, haven't received my money back yet, and I want my money. I had a reservation for 5 days, only stayed 1 day, was promised a refund for the 4 days I didn't stay, in all, im owed $401 but haven't received my money back as of yet. I have receipts to show. This was very poor customer service, staff is completely unprofessional. I don't usually do reviews, but I had to, my Thanksgiving weekend was busted bad due to my run in with staff at this hotel. Don't get me wrong, cause I'm a African American black man. But my kind, working as staff at that front desk, give customer service a black eye. As I was asking questions about my money, I was told by Tiffany, I think was her name, that I act as if I never checked in a hotel. Say some like that to me, cause she deducted money from my account FOR NO REASON, when I had a reservation that she didn't acknowledge at that time. Then telling me my money will be fully refunded, as it should be, but I have yet to receive my money back. I wonder, if I was Caucasian, what I have gone through this, would she had said to a Caucasian, they act like they haven't checked in a hotel before. For the record, yes I have, so many times I can't count. But, I NEVER HAD MY MONEY TAKEN TWICE FOR THE SAME PRICE, FOR NO REASON. I need my money back ASAP !