When we arrived, there was no one at the front desk, and the number that was provided only led to an automated call for the property.
We were somewhat disappointed by the initial condition of our room. Upon entering, the room had a musty odor that smelled like cigarette smoke. However, the bathroom was even worse. Inside the bathtub and around the toilet were numerous human hairs and animal droppings.
That said, when we did interact with staff, they were usually very polite and helpful, but it would have been preferable if we had not the problems from the outset.