Staff service leaves something to be desired, especially the evening shift manager. When I complained I only received 3 out of 4 coffee pods in my room, rather than simply believe me and replace the missing one, they said they'll check with housekeeping. As if I would lie about that. When I followed up with them, they got a bit short with me. Eventually, no one followed up on this at all. This experience alone should warrant a low rating, but then one of those evening staff managers was also rude with my mother. Service is bare minimum at this place. Rooms are nice though.